Help Desk Specialist

5 days ago


Santa Monica, California, United States The Rockridge Group Full time

Job Summary

We are seeking a highly skilled Service Desk Technician to join our team at The Rockridge Group. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients.

About the Role

  • This is a 1-year contract position based in Santa Monica, CA, with the option to work from home 5 days a week.
  • You will be the primary point of contact for our clients, resolving moderately complex technical issues and escalating more complex problems to senior team members.
  • Your duties will include performing project work under the supervision of a lead or manager, demonstrating excellent communication skills, and possessing a strong customer service attitude.

Requirements

  • A Bachelor's Degree is preferred, but not required.
  • Two to four years of experience in configuring, installing, troubleshooting, and repairing printers, PCs, and laptops is essential.
  • You should have strong technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (e.g., Bloomberg), and telephony environments.
  • Moderate proficiency in troubleshooting desktop computer issues, both hardware and software, is also necessary.
  • You must be able to manage a work queue in a ticketing system.

Responsibilities

  • Provide Level 1 technical support for users of desktop hardware and software in the same location and Level 2 technical support for users of desktop hardware and software in remote locations.
  • During periods of high call volume, you may delegate problems to a desktop support person from the service desk.
  • You will be responsible for staying at the service desk and servicing people over the phone, with some problems being handled in person when necessary.

What We Offer

  • An estimated salary of $65,000 - $80,000 per year, depending on experience.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.


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