Audit and Guest Services Specialist

3 days ago


Santa Monica, California, United States Viceroy Hotel Group Full time

Are you a results-driven and customer-focused individual looking for a challenging role in a dynamic hospitality environment? We invite you to apply for the Night Auditor position at Viceroy Hotel Group

About the Job

This exciting opportunity involves managing front desk operations, providing exceptional customer service, and collaborating with other hotel departments to ensure seamless operations.

Key Responsibilities:

  • Execute all front desk operations, including registration, check-in, and check-out processes
  • Investigate and resolve guest complaints and concerns in a timely and professional manner
  • Collaborate with other hotel departments to ensure seamless operations and exceptional guest experiences

Requirements:

  • 1-2 years of experience in a night audit or similar guest service role
  • Exceptional customer service skills and ability to communicate effectively with guests and colleagues

Salary Range: $55,000 - $70,000 per year, depending on experience

Viceroy Hotel Group offers a competitive salary range, comprehensive benefits package, and opportunities for growth and development within the company.



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