IT Service Desk Technician

3 weeks ago


Santa Clara, California, United States K2 Staffing Full time

K2 Staffing is hiring a skilled IT Service Desk Technician to provide top-notch technical support to our clients. As an IT Service Desk Technician, you will be responsible for troubleshooting and resolving technical issues related to Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

About the Role:

This is a full-time position based in Santa Clara, CA, with a competitive salary range of $65,000 - $85,000 per year, depending on experience. We also offer benefits and opportunities for career growth.

Responsibilities:
  • Provide technical support to clients via phone, email, or in-person
  • Assist with Windows Server administration and maintenance
  • Monitor alert systems and take appropriate action as per guidelines
  • Use various message logs to affect repairs and troubleshoot issues
  • Escalate service requests requiring enhanced response
  • Conduct new user onboarding and network services installations
Requirements:
  • At least three years of experience in IT help desk, desktop support, or a similar field
  • Experience with RMM software, such as ConnectWise or Kaseya
  • Proficiency in PSA (or ticketing) software, like Autotask
  • Familiarity with network and firewall administration, including Sonicwall and Meraki
  • Basic knowledge of network, server, and workstation troubleshooting
  • Excellent customer service skills and communication skills


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