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3 weeks ago
K2 Staffing is hiring a skilled IT Service Desk Technician to provide top-notch technical support to our clients. As an IT Service Desk Technician, you will be responsible for troubleshooting and resolving technical issues related to Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.
About the Role:This is a full-time position based in Santa Clara, CA, with a competitive salary range of $65,000 - $85,000 per year, depending on experience. We also offer benefits and opportunities for career growth.
Responsibilities:- Provide technical support to clients via phone, email, or in-person
- Assist with Windows Server administration and maintenance
- Monitor alert systems and take appropriate action as per guidelines
- Use various message logs to affect repairs and troubleshoot issues
- Escalate service requests requiring enhanced response
- Conduct new user onboarding and network services installations
- At least three years of experience in IT help desk, desktop support, or a similar field
- Experience with RMM software, such as ConnectWise or Kaseya
- Proficiency in PSA (or ticketing) software, like Autotask
- Familiarity with network and firewall administration, including Sonicwall and Meraki
- Basic knowledge of network, server, and workstation troubleshooting
- Excellent customer service skills and communication skills
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