Telecommunications Emergency Response Specialist

1 week ago


Holly Springs, United States UNC Health Care Full time

Position Overview

Join a diverse organization dedicated to enhancing the health and well-being of the communities we serve.

Role Summary:

The Telecommunications Emergency Response Specialist is responsible for providing expert communication services for the continuous monitoring of healthcare facilities, particularly during emergencies that necessitate the coordination of information among various emergency response agencies and medical personnel.

Key Responsibilities:

  1. Communication Systems Management: Efficiently receives, prioritizes, and documents incoming emergency and non-emergency calls using advanced communication equipment. Ensures callers receive accurate information and assistance in a calm and professional manner while maintaining thorough documentation of all interactions.
  2. Information Gathering and Dissemination: Accurately collects critical information from callers and prioritizes the distribution of this information to hospital security and local emergency services. Enters relevant data into the Computer Aided Dispatch (CAD) system and generates necessary reports, ensuring all communications are timely and effective.
  3. Fire Alarm Monitoring: Acts as a primary liaison for fire emergency calls, conducts fire drills, and documents all fire alarms within the healthcare facility. Monitors and dispatches personnel according to established protocols for fire alarm responses.
  4. Regulatory Monitoring: Oversees state and federal regulated systems through surveillance and alarm systems, responding promptly to security breaches and alarms. Collaborates with external monitoring agencies to resolve issues and alerts the Incident Action Team as necessary.
  5. Surveillance Operations: Operates and maintains surveillance and alarm systems, ensuring all security measures are functioning effectively. Participates in the testing and documentation of various alarm systems, reporting any deficiencies as required.

Additional Information:

Education: High School diploma or GED required.

Licensure/Certification: No specific licensure or certification is required.

Experience: No prior experience is necessary.

Skills and Abilities: The ideal candidate will possess strong communication skills, the ability to remain calm under pressure, and a commitment to public safety.

Employment Details:

Legal Employer: NCHEALTH

Entity: UNC Rex Holly Springs Hospital

Work Type: Per Diem

Standard Hours Per Week: 4.00

Salary Range: $25.86 per hour (Hiring Range)

Work Assignment Type: Onsite

Work Schedule: Variable

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private subsidiary of UNC Health Care System.

UNC Health is committed to providing equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We also ensure reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as for those with disabilities.



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