Telecommunications Field Technician

2 weeks ago


Bonita Springs, Florida, United States Orlando Telephone Company Inc Full time
Job Overview

Orlando Telephone Company Inc. is a leading provider of advanced telecommunications solutions, specializing in fiber-optic technology for residential, commercial, and hospitality sectors. We are currently seeking a dedicated Field Services Technician to enhance our Technical Operations team and contribute to our mission of delivering exceptional service.

Position Summary:

The Field Services Technician will play a crucial role in ensuring customer satisfaction through effective installation and maintenance of our products and services. This position requires strong interpersonal skills, as the technician will spend a significant amount of time interacting with clients and management.

Key Responsibilities:

The primary duties of this role include:

  • Installation, repair, and maintenance of various telecommunications products, including:
    • Telephone systems
    • Copper, Coaxial, and Fiber connections
    • Cable Television services
    • Internet and broadband solutions
    • Networking equipment and configurations
    • Basic wireless and wired LAN services
    • Network security measures
  • Providing high-quality customer service during installations and troubleshooting.
  • Responding to service requests in a timely manner, including after-hours support as needed.
  • Maintaining a professional appearance and ensuring company vehicles are kept clean.
  • Participating in ongoing training and certification programs to enhance technical skills.

General Requirements:

  • Availability to work flexible hours, including evenings and weekends.
  • Ability to handle emergency situations and work under pressure.
  • Commitment to safety, quality, and customer service excellence.
  • Strong problem-solving skills and the ability to multi-task effectively.

Qualifications:

  • 3-5 years of experience in telecommunications is required.
  • A High School Diploma or equivalent is necessary.
  • Certification from SCTE is preferred or must be obtained within the first year of employment.
  • Experience with networking and telephony installations is essential.
  • Valid driver's license with a clean driving record is mandatory.
  • Physical ability to lift up to 75 lbs and work in various environmental conditions.

Orlando Telephone Company Inc. is committed to maintaining a drug-free and tobacco-free workplace and is an equal opportunity employer.



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