Emergency Communication Specialist

2 months ago


Sand Springs, Oklahoma, United States City of Sand Springs Full time
Job Overview

Position Summary:

The Emergency Communication Specialist is responsible for managing both urgent and routine calls, providing vital resources to those in distress. This role serves as the initial point of contact during emergencies, gathering critical information and dispatching the appropriate responders to the designated location. The specialist must maintain composure while assisting others in high-pressure situations. Additionally, this position involves overseeing jail operations and offering limited support to inmates.

Key Responsibilities:

  • Handle emergency calls for police, fire, and medical assistance.
  • Address non-emergency inquiries, supplying information and resources to the public.
  • Relay and broadcast emergency communications to law enforcement and emergency services.
  • Monitor the activities of police, fire, and community service personnel.
  • Facilitate communications for community service officers and other law enforcement entities.
  • Supervise jail activities through closed-circuit television.
  • Conduct searches on incoming detainees as necessary.
  • Input data into state and departmental systems.
  • Process bond payments and complete relevant release documentation.
  • Maintain logs and reports for jail operations, state systems, and emergency communication systems.
  • Provide limited assistance to inmates, including meal preparation, hourly checks, and personal support such as phone calls.
  • Ensure cleanliness and organization of jail, booking, and operational areas.
  • Participate in the training and orientation of new Emergency Communication Specialists.
  • Cross-train and perform additional duties as assigned, including support for other departments as needed.

Work Schedule:

  • Available to work either shift:
  • Day Shift: 6 AM to 6 PM on Sunday through Tuesday and every other Wednesday; 6 AM to 6 PM on Thursday through Saturday and every other Wednesday.
  • Night Shift: 6 PM to 6 AM on Sunday through Tuesday and every other Wednesday; 6 PM to 6 AM on Thursday through Saturday and every other Wednesday.

Qualifications and Skills Required:

  • Valid Class D Oklahoma Driver License.
  • High school diploma or GED equivalent.
  • One to two years of experience in a related field.
  • Ability to obtain the following certifications within six months of hire:
    • Oklahoma Law Enforcement Telecommunications System (OLETS) Certification
    • Basic Jail Training (Jailer) Certification
    • Notary Public Certification
  • Understanding of personnel laws, policies, and regulations.
  • Familiarity with applicable city, state, and federal laws, regulations, and policies.
  • Knowledge of modern office practices and procedures.
  • Proficiency in computer-operated dispatch systems.
  • Understanding of records management systems.
  • Awareness of principles and practices of municipal emergency management.

The City of Sand Springs is an Equal Opportunity Employer and maintains a drug-free workplace.

We participate in E-Verify.



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