Overnight Client Relations Representative
2 weeks ago
Join our team dedicated to promoting a healthy lifestyle through a culture that values well-being. We embody the principles of the Wolf Pack: Honorable, Open-Minded, World Class, and Lead with Spirit.
Position Overview
We are seeking a dynamic individual with a vibrant energy to enhance the atmosphere for our valued members and exceptional team.
Benefits
Fitness Perks
- Complimentary Premium Membership
- Onsite fitness classes
- Team workout sessions
- Company-sponsored fitness events and challenges
- Employee Assistance Program
- Discounts on entertainment and recreation through Employee Advantage
- Team-building activities and company events
- Rewards and recognition programs
- Leadership Development Plan with growth opportunities
- Company-facilitated training (local and corporate)
- Volunteer opportunities
- 401(k) plan
- Paid sick leave
- Bereavement leave
- Employee discounts
- Earned Wage Access - PayActiv
The Overnight Member Services Representative will play a crucial role in ensuring a positive experience for our members by delivering exceptional customer service. Key responsibilities include:
- Welcoming members, prospective members, and guests with outstanding service.
- Managing front desk operations, including:
- Answering phone inquiries in a friendly manner.
- Checking members into the system.
- Facilitating new member sign-ups.
- Conducting tours for prospective members.
- Updating member accounts as needed.
- Addressing member inquiries and concerns promptly and professionally, escalating to management when necessary.
- Maintaining the cleanliness and organization of the facility.
- Closing the shift for the day.
- Preparing bank deposits for the following day.
- Preferred background in customer service.
- Basic computer skills.
- A passion for fitness and health.
- Positive and energetic attitude.
- Punctuality and reliability are essential.
- Exceptional interpersonal skills; ability to engage positively with members and colleagues.
- Strong listening skills with the capacity to empathize and resolve issues.
- Professional demeanor in all interactions.
- High School diploma or GED equivalent required.
- Must be at least 18 years old.
- Ability to stand and walk for extended periods.
- Frequent verbal communication in person and over the phone.
- Willingness to work overnight shifts.
- Occasional lifting of up to 50 lbs.
- Exposure to cleaning chemicals during shifts.
We are an equal opportunity employer and welcome all qualified applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
JOIN OUR TEAM
Enhancing lives through an affordable, high-quality fitness experience requires a team of inspiring, motivated individuals. As one of the largest and fastest-growing operators of fitness centers, we are continuously seeking top talent to help us cultivate a Judgement Free Zone and shape the future of our brand. With numerous locations across various regions, there are ample opportunities for talented individuals to join our team. Our mission is to provide a tool that inspires and motivates our members to achieve their fitness goals. If you are looking for a place to make a positive impact in customers' lives, you have found it.
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