Client Relations Specialist
1 week ago
At Paideia Management, we prioritize our valued clients and align with their aspirations for growth. Our achievements in fostering enduring and fruitful business partnerships stem from the unwavering commitment of our Client Relations and Customer Service Team. Their relentless pursuit of excellence in customer support has significantly enhanced the quality of our client interactions. As we prepare for our client's forthcoming expansion, we are eager to enhance our Client Relations and Customer Service Team. If you possess a collaborative spirit, a passion for nurturing relationships, and a genuine desire to assist others, the role of Client Relations Specialist is tailored for you.
Key Responsibilities:
- Develop and sustain long-term business and client partnerships.
- Diagnose, troubleshoot, and deliver effective solutions to client inquiries and challenges.
- Facilitate open communication among our clients, their customers, and our Client Relations Associate Team.
- Leverage product expertise to promote additional products and services as necessary, supporting our sales team in acquiring new clients.
- Ensure clients receive a personalized purchasing experience coupled with exceptional customer service.
- Collaborate with the sales team to guarantee order processing is completed and installation schedules are established.
- Record client contact details, verify the accuracy of purchase orders, and relay all pertinent information to our Senior Customer Support team.
- Work in tandem with fellow Client Relations Specialists and other Customer Service, Sales, and Client Relations team members to achieve all sales objectives.
Ideal Candidate Profile:
- High School Diploma or equivalent certification is required.
- A Bachelor's Degree in Business Administration, Communications, Marketing, or related fields is preferred.
- 1-3 years of experience in Client Relations, Customer Service, Hospitality, Sales, or similar fields is preferred.
- People-oriented with a strong passion for relationship building.
- Exhibits a charismatic and approachable demeanor that resonates with fellow Client Relations Specialists and team members.
- Results-driven and self-motivated to enhance interpersonal skills.
- Practices active listening and demonstrates empathy towards client concerns.
- Solution-focused and proactive in addressing unforeseen challenges.
Join us at Paideia Management, where your skills can contribute to our mission of exceptional client service.
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