Appointment Coordinator

2 weeks ago


Phoenix, Arizona, United States Center for Orthopedic and Research Excel Full time
Job Overview

Compensation and Benefits:

  • Hourly rate between $19.00 and $21.00
  • Comprehensive Health & Welfare Benefits
  • Health Savings Account (HSA) with qualifying High Deductible Health Plans (HDHP) including company contributions
  • 401k retirement plan available after six months of employment with company matching (includes part-time employees)
  • 24/7 Employee Assistance Program for support
  • Special Employee Appreciation Days
  • Wellness Events for Employees

Required Qualifications:

  • A minimum of two years of experience in the healthcare sector is necessary, with prior experience in a call center being advantageous.
  • At least one year of experience in scheduling or insurance verification is required.

Preferred Qualifications: Experience in Spinal Cord procedures, Kyphoplasty, and Imaging is highly desirable.

Key Responsibilities:

  • Efficiently schedules in-office procedures in accordance with departmental policies and procedures.
  • Updates and verifies patient demographic data and insurance eligibility; ensures all necessary information, including authorization requirements, is accurate for successful claims processing.
  • Maintains ongoing communication with patients regarding authorization, financial counseling, and scheduling.
  • Addresses patient inquiries and concerns, resolving issues while maintaining high levels of patient satisfaction.
  • Communicates essential clinical instructions required for appointments and procedures.
  • Handles incoming calls and requests promptly and accurately, triaging and relaying messages to the appropriate personnel.
  • Ensures that canceled appointments and related ancillary appointments are properly communicated to all relevant parties.
  • Accurately updates patient information in the practice management system and electronic medical records (EMR), completing all necessary documentation.
  • Maintains strict confidentiality of all health records and member information, adhering to HIPAA regulations.
  • Performs additional duties as assigned.


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