Technical Support Specialist

2 weeks ago


Waukesha, Wisconsin, United States KHS USA INC Full time
Job Overview

KHS USA INC, a prominent subsidiary of Salzgitter AG, stands as a leader in the design and manufacturing of filling and packaging systems for beverages and liquid food. With a legacy of over 150 years, we pride ourselves on our innovative spirit and cutting-edge technology. To maintain our high standards, we seek dedicated individuals who share our commitment to excellence.


Position Summary:

The Customer Support Technician (CST) plays a crucial role in delivering technical assistance and information regarding parts sales orders at KHS USA. This position may also encompass additional responsibilities within the Engineering department.


Key Responsibilities:

  • Handle inquiries from KHS customers regarding aftermarket parts and rebuild services.
  • Conduct detailed technical research on part numbers related to sales orders.
  • Identify components for special kits, which consist of groups of parts forming sub-assemblies.
  • Confirm part pricing in collaboration with the Customer Support Supervisor or Manager.
  • Recognize necessary updates for machine manuals and communicate these to the documentation team.
  • Occasionally input new part numbers into the Finesse system.
  • Assist in determining if customer requests fall under warranty coverage.
  • Support the identification of Engineering Change Requests and liaise with Engineering or other departments as needed.
  • Perform parts lookup and retrieve drawings to assist the purchasing process.
  • Participate in a 24/7 on-call customer support line, which may involve a regular rotation with other team members.


Candidate Profile:

  • A two-year college degree or equivalent technical training.
  • A minimum of five years of experience in customer service or parts sales for mechanical equipment, or a comparable combination of education and experience.


Employee Benefits:

  • Comprehensive Medical, Dental, and Vision insurance available after 30 days of employment.
  • Generous Educational Reimbursement program.
  • On-call premium of two (2) hours of overtime for each customer call during the 24/7 on-call program.
  • Company-sponsored Life and Disability Insurance.
  • Paid Time Off and Ten (10) Paid Holidays annually.
  • 401K plan with Company Match.


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