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Technical Support Representative

2 months ago

Waukesha, Wisconsin, United States Extension, Inc Full time
Job Overview

Extension, Inc. is seeking a highly skilled Customer Support Technician to join our team. As a key member of our customer support team, you will be responsible for providing top-notch technical support to our clients.

Key Responsibilities
  • Assist sales teams by researching product information and providing accurate responses to customer inquiries.
  • Respond to technical emails and phone calls from customers regarding product-related issues.
  • Identify component parts, verify pricing, and determine warranty eligibility through communication with customers and internal teams.
  • Collaborate with engineering teams to identify and resolve engineering change requests.
Requirements
  • 5+ years of experience in customer service, preferably in a technical or mechanical equipment-related field.
  • Strong written and verbal communication skills, with the ability to communicate complex technical information to customers.
  • Ability to follow technical instructions and communicate those to customers.
  • Associate's degree or equivalent experience.
Benefits
  • Competitive hourly rate: $25-28/hour.

We are excited to connect with talented individuals who share our passion for delivering exceptional customer support. If you are a motivated and detail-oriented professional with a passion for technical support, we encourage you to apply for this exciting opportunity.