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Front Desk Representative

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Orlando, Florida, United States Lodgco Hospitality Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn & Suites - Orlando East UCF. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room assignments, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Perform guest registrations, room assignments, and special requests in a timely and efficient manner
  • Understand and adhere to hotel operations, policies, and procedures
  • Knowledge of brand's operating systems and customer loyalty programs
  • Familiarity with guest rooms, locations, amenities, and services offered
  • Knowledge of room rates, packages, discounts, and promotions
  • Ensure accurate credit handling and late charges
  • Knowledge of cash handling and bank procedures
  • Answer phones, handle mail, and take messages
  • Assist guests with problems and questions, ensuring all issues are resolved
  • Knowledge of local area and attractions
  • Maintain a clean and organized front desk area
  • Know emergency procedures and take proper action
Requirements
  • Ability to learn quickly and work in a fast-paced environment with constant guest interaction
  • Excellent communication and computer skills
  • Must be able to multitask and work independently
  • Flexibility with schedule
Benefits
  • Career development and training opportunities
  • Paid time off and travel discounts
  • 401(k) with company match and bonus potential
Physical Demands

The physical demands of this role include standing for long periods, walking, kneeling, stooping, bending, and lifting up to 50 pounds.

Work Schedule

This position requires variable hours, including nights and weekends, based on hotel needs.