Senior Infrastructure Engineer

18 hours ago

Cleveland, Ohio, United States American Greetings Full time
Job Description

As a key member of our IT team, the Senior Infrastructure Engineer will play a critical role in supporting all aspects of plant IT and OT infrastructure. This position requires a strong background in industrial and operations technology, with a focus on server, network, storage, and security principles.

Key Responsibilities
  • Engineer, implement, and manage complex server, endpoint hardware, network appliances, and system configuration in a global, multi-site enterprise environment.
  • Plan, manage, and communicate system maintenance activities.
  • Create and maintain documentation of all relevant specifications, systems, and procedures.
  • Assist management in providing direction and decision-making guidance to drive project and production support efforts.
  • Design, configure, and implement new technology solutions.
  • Gather and analyze customer requirements and design solutions that meet specifications.
  • Champion process documentation, operational improvements, and best practices.
  • Assist management in task coordination and set priorities across teams to deliver solutions quickly and effectively.
  • On-call support and maintenance activities during business hours and off-business hours are required.
  • Manage open requests and issues to ensure all work is delivered on time and in a high-quality manner.
  • Provide 24x7 support for planned and unplanned activities to minimize disruption to the business.
  • Work closely with management to create effective developmental plans for the infrastructure teams to continually improve the group's collective skillset and knowledge.
  • Build strong relationships with other key areas, including manufacturing, distribution, network, desktop, security, and applications, to drive efficiency across multiple teams.
Requirements
  • Minimum understanding of networking protocols, architectures, and technologies.
  • Knowledge of various cloud service models (IaaS, PaaS, SaaS) and cloud providers.
  • Knowledge of Azure Conditional Access, MFA, and PIM.
  • Excellent troubleshooting, root cause analysis, and test planning skills.
  • Strong working knowledge of enterprise Microsoft applications, including SQL and IIS.
  • Skilled in supporting Microsoft architecture, including O365 cloud technologies.
  • Knowledge and understanding of virtualization technologies.
  • Administration and technical skills with Microsoft Office 365, Intune, Exchange, Teams, SharePoint, and OneDrive.
  • Viewed as a technical SME in infrastructure analysis, design, and engineering.
  • Ability to serve as a technical mentor and guide others.
  • Flexible, positive, and team-oriented attitude.
  • Ability to handle dynamic, high-pressure environments focusing on success and productivity.
  • Demonstrate excellent analytical abilities and critical thinking.
  • Excellent interpersonal skills and ability to work effectively with technical and business partners.
  • Strong written, verbal, and presentation abilities.
  • Ability to provide innovative and automated approaches for system administration tasks.
Preferred Qualifications
  • Working knowledge of industrial manufacturing and distribution automation systems (experience with packaging, picking, material handling, and shipping systems is a plus).
  • Working knowledge of Project Methodologies, ITIL concepts, and I.T. Workflow Solutions (ServiceNow and JIRA experience is a plus).
  • Knowledge of IBM/Lenovo xSeries hardware, Blade and Flex technology.
  • Knowledge of the OSI model, TCP/IP, VLANs (design, provisioning, and troubleshooting).
  • Working knowledge of system backup and recovery options (on-premises and hosted).
  • Strong working knowledge of SAN/NAS technologies (Cisco-based fabric experience is a plus).
  • Knowledge of information security disciplines in an enterprise client-server environment.
  • Strong skills and understanding of Active Directory, AAD, and AAD Connect.
  • Expert knowledge of modern Windows Server Operating Systems.
  • Skills in scripting administrative tasks and an understanding of PowerShell.
  • Strong working knowledge of VMWare VSphere and related technical components.
  • Expert knowledge of Cisco IOS and interconnecting Cisco devices.
  • Strong knowledge of SD-WAN concepts and applications.
  • Experience configuring, deploying, administering, and troubleshooting next-gen firewalls (Fortinet experience is a plus).
  • Experience with industrial automation, IoT, O.T. (experience provisioning and segmenting according to best practice is a plus).
  • Experience with security assessment, auditing, penetration, and vulnerability testing tools (Tenable Nessus experience is a plus).
  • Advanced experience in hardware imaging, software management/delivery, and asset management.
  • Expert knowledge of desktop, laptop, and mobile computing hardware.
  • Expert knowledge of various network printing technologies, languages, protocols, and hosting methods (industrial and thermal printer experience is a plus).
Physical Demands
  • Must be able to install, move, and uninstall infrastructure hardware, not exceeding 50 pounds.
  • In emergency situations, must be able to work extended hours, potentially up to 18 hours at a time.
Education Required
  • Degree in Information Systems, Computer Science, or related field.
  • Infrastructure Certification(s) - Microsoft, Cisco, VMWare, or relevant.

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