Patient Appointment Coordinator

2 weeks ago


Powell, United States Summit Medical Group Full time

Position Overview:
Summit Medical Group is actively seeking a dedicated Patient Appointment Coordinator to enhance our team. This is a Full-time role, with working hours from Monday to Friday, 7:45 a.m. to 4:30 p.m.

Key Responsibilities:
(This list is not exhaustive and may include additional duties)

  • Responds to incoming calls in a timely, professional, and friendly manner.
  • Directs calls to the appropriate departments or extensions as necessary.
  • Accurately records messages while ensuring to gather essential information from patients and callers.
  • Handles telephone inquiries, takes messages, and provides relevant information to callers.
  • Confirms and updates necessary details in the patient records and database.
  • Maintains computerized scheduling in accordance with office policies.
  • Manages outgoing calls for appointment confirmations, referrals, and pre-certifications.
  • Communicates general information about the clinic when appropriate.
  • Reports any inefficiencies or maintenance needs of the telephone system.
  • Prepares paperwork for the following day.
  • Keeps the work area organized and tidy.
  • Conducts duties in a professional manner, demonstrating courtesy and cooperation with patients, colleagues, management, and the public.
  • Assists with various office tasks, such as processing mail, as needed.
  • Participates in meetings as required.
  • Maintains the highest level of confidentiality with both internal and external stakeholders.
  • Adheres to corporate compliance policies and procedures.
  • Performs related tasks as assigned.

Qualifications:
Education: High School Diploma or equivalent is required.
Experience: A minimum of one year in a medical office environment is preferred but not mandatory.

About Summit Medical Group:
Summit Medical Group stands as East Tennessee's largest primary care organization, featuring over 415 providers across 87 practice locations in 19 counties. Our organization includes four diagnostic centers, mobile diagnostic services, eight physical therapy centers, four express clinics, a central laboratory, and a sleep services center. We are proud to serve more than 370,000 patients, averaging over one million encounters annually.

Our commitment extends beyond patient care; we also prioritize the well-being of our employees through our Wellness Program, which offers discounted insurance premiums for active participants. Please note that pre-employment drug testing is a requirement, and only candidates who successfully pass the drug test will be considered for employment.


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