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Help Desk Support Specialist
2 months ago
Interco is seeking a highly skilled and results-driven Help Desk Specialist to join our IT department. As a key member of our team, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our hardware and software systems.
Key Responsibilities:- Troubleshoot IT Issues: Resolve help desk tickets and provision workstations and users as needed utilizing IT Management tools.
- Network Support: Troubleshoot connectivity and help manage user spam issues.
- Hardware and Software Support: Diagnose issues with printers, scanners, and peripherals.
- System Administration: Administer Active Directory and make changes to cPanel, WordPress, Microsoft O365, etc.
- Monitoring and Maintenance: Monitor Nagios, CloudFlare, NinjaRMM, software updates, and patch management.
- Education: Bachelor's degree in a related field, such as computer science or computer information systems.
- Certifications and Experience: Candidates with an associate's degree or certification from a technical or vocational school may be considered. At least two years of experience as a network support technician or similar role.
- Availability: Availability to perform urgent repairs outside of business hours.
- Compensation: $45,000-$50,000 Annual Salary.
- Benefits Package: 100% Company-paid Medical, Dental, Vision. Accelerated paid Vacation time. Paid vacation Christmas Eve through – New Year's Day for all employees. 401(k) with generous company match after one year. 100% Company-paid Short-Term Disability, Long-Term Disability. Company paid $25K life insurance policy. Salary plus annual performance review and bonus.
As a matter of company policy, Interco does not sponsor employment visas or hire from out of the USA nor does the company sponsor candidates who do not currently reside within the USA without an existing H-1B visa.
This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties or responsibilities that will be required. Interco reserves the right to modify this job description at any time, including assigning or reassigning job duties or eliminating this position at any time.
Candidate information will be kept confidential according to EEO guidelines.
