Patient Appointment Coordinator

2 weeks ago


Roanoke, Virginia, United States ROANOKE ORAL SURGERY Full time

At ROANOKE ORAL SURGERY, we pride ourselves on delivering outstanding care to our patients and exceptional service to our referring practitioners. We are seeking a dedicated, enthusiastic, and compassionate individual to join our team and contribute to our mission of serving the community with top-notch oral surgery solutions. While prior experience in oral surgery is advantageous, it is not a prerequisite.

The role of the Patient Appointment Coordinator is vital in ensuring superior patient care, leading to optimal clinical outcomes and fulfilling the needs of our patients.

Key Responsibilities

The Patient Appointment Coordinator will:

  • Welcome patients warmly, manage phone calls, schedule appointments, collect patient financial responsibilities, and prepare patient records.
  • Deliver concierge-level customer service while communicating with patients, referring offices, and team members through various channels.
  • Greet patients and visitors promptly with a friendly attitude.
  • Answer phone calls promptly and with a positive demeanor.
  • Schedule appointments to maximize patient satisfaction, provider efficiency, and effective use of examination and treatment spaces.
  • Prepare daily schedules for each provider.
  • Organize patient records efficiently.
  • Manage patient flow to minimize wait times.
  • Assist patients as needed.
  • Keep the reception area tidy and organized.
  • Maintain professional relationships with referring offices.
  • Ensure confidentiality of all information in compliance with HIPAA regulations.
  • Perform other related tasks as assigned.
Qualifications
  • A high school diploma or equivalent is required.
  • A minimum of one year of customer service experience is necessary.
Skills and Competencies
  • Familiarity with dental terminology.
  • A friendly, approachable, and professional demeanor.
  • Basic office skills, including typing and filing.
  • Strong organizational abilities.
  • Attention to detail.

Benefits and Wellness

We offer comprehensive medical (including virtual care), dental, and vision coverage.

Employee Assistance Program (EAP) available.

Uniforms/Scrubs provided.

Financial Benefits

Competitive salary, bonus potential, and annual performance reviews.

401(k) plan with company matching.

Health Savings Account (HSA) options with high-deductible health plans.

Life Insurance

Basic and supplemental life insurance options available.

Spouse and child life insurance coverage.

Time Off and Disability

Paid vacation starting at two weeks and six annual paid holidays.

Long-term and short-term disability plans offered.



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