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Office Manager/Client Services Coordinator

2 months ago

Roanoke, Virginia, United States US Fertility Full time
About the Role

We are seeking a highly skilled and experienced Practice Manager/Fertility Liaison to join our team at US Fertility. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our office, ensuring seamless delivery of patient services, and driving business growth.

Key Responsibilities
  • Leadership and Management: Provide strategic direction and guidance to our team, fostering a culture of excellence, and promoting a positive work environment.
  • Operational Excellence: Oversee the efficient management of office operations, including employee supervision, training, and development, patient satisfaction, quality assurance, and financial integrity.
  • Patient Services: Coordinate and facilitate the effective delivery of patient services, ensuring timely and personalized care, and promoting a positive patient experience.
  • Business Development: Identify and pursue new business opportunities, build and maintain relationships with referral sources, and develop strategic marketing plans to drive revenue growth.
  • Reporting and Analysis: Prepare and present regular reports on office performance, including activity, territory, and expense reports, to inform business decisions and drive improvement.
Requirements
  • Education: Bachelor's Degree in a related field.
  • Experience: Proven experience in healthcare management, preferably in women's health, with a strong track record of leadership and team management.
  • Skills: Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Technical Skills: Strong proficiency in MS Office Suite, with experience in budgeting, financial analysis, and data-driven decision-making.
What We Offer
  • Competitive Compensation: Attractive salary and bonus structure.
  • Professional Development: Opportunities for growth and advancement within the company.
  • Benefits: Comprehensive medical, dental, and vision coverage, 401(k) matching, and generous paid time off.