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Customer Engagement Specialist
2 months ago
At TM Limited, we prioritize the customer experience within the service sector. Our Full-Time Client Support Associates play a crucial role in enhancing community engagement by promoting our diverse range of products and services, thereby boosting brand visibility and outreach. As a Full-Time Client Support Associate, you will contribute to crafting and delivering outstanding consumer interactions. Whether it's providing prompt answers, offering compassionate product consultations, or resolving inquiries with a positive demeanor, your commitment to service will transform ordinary encounters into exceptional experiences.
Key Responsibilities:
- Grasping the details of clients' offerings to effectively communicate services and advantages to consumers, ensuring they receive exactly what they need.
- Documenting customer interactions, processed requests, and service timelines accurately.
- Exhibiting initiative and a proactive attitude, tackling challenges with resilience, regardless of the pressure.
- Upholding a professional and optimistic demeanor, demonstrating reliability and hospitality towards both customers and colleagues.
- Overseeing a team of Junior Client Support Associates.
- A minimum of a high school diploma.
- At least one year of experience in customer service or hospitality roles, such as retail or food service.
- Capability to identify, articulate, and clarify your product or service expertise.
- Commitment to ongoing learning and training to excel in the art of hospitality, enhancing customer experiences.
- Strong problem-solving abilities.
- An outgoing personality with a genuine desire to assist others.
- A passion for developing in-person hospitality skills to foster better relationships.
- Exceptional communication skills.