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Customer Engagement Specialist

2 months ago


Grandview, Missouri, United States TM Limited Full time

At TM Limited, we prioritize the customer experience within the service sector. Our Full-Time Client Support Associates play a crucial role in enhancing community engagement by promoting our diverse range of products and services, thereby boosting brand visibility and outreach. As a Full-Time Client Support Associate, you will contribute to crafting and delivering outstanding consumer interactions. Whether it's providing prompt answers, offering compassionate product consultations, or resolving inquiries with a positive demeanor, your commitment to service will transform ordinary encounters into exceptional experiences.

Key Responsibilities:

  • Grasping the details of clients' offerings to effectively communicate services and advantages to consumers, ensuring they receive exactly what they need.
  • Documenting customer interactions, processed requests, and service timelines accurately.
  • Exhibiting initiative and a proactive attitude, tackling challenges with resilience, regardless of the pressure.
  • Upholding a professional and optimistic demeanor, demonstrating reliability and hospitality towards both customers and colleagues.
  • Overseeing a team of Junior Client Support Associates.
Qualifications:
  • A minimum of a high school diploma.
  • At least one year of experience in customer service or hospitality roles, such as retail or food service.
  • Capability to identify, articulate, and clarify your product or service expertise.
  • Commitment to ongoing learning and training to excel in the art of hospitality, enhancing customer experiences.
  • Strong problem-solving abilities.
  • An outgoing personality with a genuine desire to assist others.
  • A passion for developing in-person hospitality skills to foster better relationships.
  • Exceptional communication skills.
As an entry-level position, we provide comprehensive training to ensure you become proficient in delivering top-tier customer service, regardless of your prior experience in the hospitality sector. If you possess a genuine passion for assisting others, you will thrive in our collaborative culture at TM Limited, where we support the growth of our Full-Time Client Support Associates in communication, hospitality, routine, and confidence while advancing their careers.