Restoration Operations Supervisor
1 week ago
Position: Restoration Crew Chief at Servpro of Haverhill/Newburyport
Are you passionate about assisting individuals during challenging times? This role offers you the opportunity to be a vital part of a dedicated team that prioritizes exceptional service, integrity, and mutual respect.
The Restoration Crew Chief is responsible for overseeing, managing, and executing restoration projects to meet service requirements and ensure a positive client experience. As the primary representative of the SERVPRO brand, the crew chief embodies the company’s commitment to being 'Here to Help'. This position offers competitive compensation and opportunities for professional growth, including access to training and industry certifications.
In this role, you will contribute to meaningful outcomes daily, striving to restore properties affected by fire and water damage to their pre-loss condition.
Key Responsibilities- Enhance customer satisfaction by managing client interactions and monitoring feedback through online reviews.
- Clearly communicate expectations to restoration team members and oversee their performance.
- Coordinate production processes as planned, ensuring quality standards are met; this is a physically demanding role.
- Identify potential safety risks, implement control measures, and ensure compliance with safety protocols for both clients and team members.
- Maintain detailed and accurate documentation of job files to support the services rendered.
- Oversee labor and material usage on assigned projects, ensuring efficient management of resources and equipment.
- Must possess IICRC Water Certification.
- A valid driver’s license is required.
- Strong written and verbal communication skills, along with basic math and computer proficiency.
- Prior experience in cleaning or restoration is preferred.
- High school diploma or GED is necessary.
- Physical capability to lift at least 50 pounds regularly, and up to 100 pounds with assistance.
- Ability to work at heights, in confined spaces, and to perform tasks that require prolonged standing, walking, or climbing.
- Comfortable working with cleaning chemicals and products.
- Willingness to travel locally and out of state as needed.
- Must successfully pass a background check in accordance with applicable laws.
Starting pay is $25/hour based on experience, with opportunities for overtime and merit-based increases. Additional benefits include:
- Company-matched Simple IRA retirement plan
- Health insurance coverage
- Paid time off (PTO)
All employees of a SERVPRO Franchise are employed by, and under the supervision of, an independently owned and operated Servpro Franchise.
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