Restaurant Operations Leader

6 days ago


Milwaukee, Wisconsin, United States McDonald's Full time
About the Role

McDonald's is seeking a skilled Closing Shift Manager to lead our team during evening and nighttime shifts. As a key member of our restaurant staff, you will be responsible for ensuring seamless operations, delivering exceptional customer service, and maintaining high standards of quality and safety.

Key Responsibilities
  • Shift Planning and Execution: Plan and execute daily shifts to meet business objectives, ensuring efficient use of resources and optimal customer experience.
  • Team Leadership: Provide guidance, support, and coaching to crew members to enhance their skills and performance, promoting a positive and inclusive work environment.
  • Quality and Safety: Monitor and maintain high standards of food safety, quality, and cleanliness, adhering to McDonald's policies and procedures.
  • Customer Service: Deliver exceptional customer service, ensuring a fast, accurate, and friendly experience for every guest.
  • Inventory Management: Manage inventory levels, monitor stock, and maintain accurate records to optimize supply chain efficiency.
  • Training and Development: Provide training and development opportunities to crew members, promoting career growth and advancement within the organization.
Requirements

To succeed in this role, you will need:

  • Ability to work flexible hours, including evenings and nights.
  • Strong leadership and communication skills.
  • Excellent customer service and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.


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