Restaurant Operations Manager
7 days ago
The General Manager for Corporate Restaurant Operations is a key leadership role at Papa John's International. This position is responsible for managing and assuming responsibility for all functions of a Papa John's restaurant to ensure restaurant profitability.
Key Responsibilities- Manage and oversee all operational aspects of a Papa John's restaurant, including execution of all Company policies, procedures, programs, and systems.
- Ensure compliance with all federal, state and local laws and ethical business practices.
- Oversee training and execution of quality standards, including monitoring product quality and customer service standards, identifying deficiencies, and following up with direct reports to address and correct areas of concern.
- Professionally and promptly respond to all customer concerns or issues, solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty.
- Establish and communicate performance expectations and conduct timely and effective performance reviews with direct reports, document performance issues and take appropriate disciplinary action, up to and including termination.
- Effectively coach and develop direct reports and build an atmosphere of teamwork, energy and fun, including the implementation of team member recognition programs to reward and retain high performing team members.
- Manage sales goals against budget & prior year by ensuring prompt and friendly customer service, monitor and execute plans to enhance/address deficiencies in sales trends such as ticket average and order frequency.
- Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
- Manage profit goals against budget & prior year; ensure food, labor & other controllable costs stay within budget, & correct deviations from the budget by accurately utilizing the FOCUS System.
- Develop & implement appropriate plans to resolve unfavorable trends and enhance profits, execute administrative and cash management duties, plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.
- Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.
Papa John's is an equal opportunity employer and welcomes applications from all qualified candidates. The ideal candidate will have a strong background in restaurant operations and management, with excellent leadership and communication skills.
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