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Administrative Assistant

2 months ago

Flagstaff, Arizona, United States Flagstaff Center Bone And Joint Full time
About Flagstaff Center Bone And Joint

Flagstaff Center Bone And Joint is a well-established, private medical practice that has been providing quality healthcare to the community since 1978. Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.

Job Summary

We are seeking a highly motivated and detail-oriented Patient Services Representative to join our team. As a Patient Services Representative, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, scheduling appointments, and handling various administrative tasks.

Responsibilities
  • Provide Exceptional Customer Service: Serve as the first point of contact for patients, answering phone calls, and responding to inquiries in a professional and courteous manner.
  • Schedule Appointments: Schedule patient appointments for a multi-provider practice, ensuring accuracy and efficiency.
  • Handle Administrative Tasks: Perform various administrative duties such as processing referrals, medical records, and test results.
  • Communicate Effectively: Assist with and/or relay patient requests/questions to clinical staff, ensuring seamless communication and patient satisfaction.
  • Monitor Provider Schedules: Monitor provider schedules to ensure scheduling accuracy and make adjustments as needed.
Requirements
  • Customer Service Skills: Possess exceptional customer service skills, with the ability to handle a high volume of phone calls and provide a positive experience for patients.
  • Administrative Experience: Have medical office and billing/insurance verification experience, preferably in an outpatient setting.
  • Leadership Potential: Demonstrate long-term leadership potential, with a strong desire to grow and develop within the organization.
  • Teamwork Attitude: Possess an outstanding teamwork attitude, with the ability to work collaboratively with clinical staff and other departments.
  • Communication Skills: Have excellent interpersonal and communication skills, with the ability to effectively communicate with patients, staff, and providers.
Benefits
  • Medical Insurance: Offered through Blue Cross Blue Shield of AZ (BCBS), with FBJ contributing to the premium cost.
  • Health Savings Account (H.S.A.): Available for employees to contribute to their healthcare expenses.
  • Voluntary Dental and Vision Insurance: Offered through a third-party provider.
  • Telehealth Medical Care: Available for employees and their families.
  • Voluntary Life Insurance: Offered through a third-party provider.
  • Group Life Insurance: Provided by FBJ, in the amount of $50,000.
  • Voluntary Short-Term Disability: Offered through a third-party provider.
  • 401k and 401k ROTH Retirement Plan: Available for employees to contribute to their retirement savings.
  • Paid Time Off (PTO): Offered to employees, with 80 hours provided in the first year.