Patient Service Representative

3 days ago


Arizona City, Arizona, United States Nationwide Vision Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Nationwide Vision. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to ensure a smooth and efficient patient experience.

Key Responsibilities
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow, ensuring that patients are seen in a timely manner and that all necessary paperwork is completed.
  • Answer phones, respond to emails, and communicate with patients and staff in a clear and concise manner.
  • Process patient payments, handle insurance claims, and maintain accurate records.
  • Collaborate with the clinical team to ensure seamless communication and coordination of patient care.
  • Participate in ongoing training and professional development to stay up-to-date on industry best practices and company policies.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 1-2 years of experience in a medical or administrative setting, preferably in a front desk or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, staff, and external partners.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A generous 401(k) matching program and employee stock purchase plan.
  • Ongoing training and professional development opportunities to support your career growth.
  • A dynamic and supportive work environment, with a team-oriented culture and a commitment to excellence.


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