Patient Service Representative
3 days ago
At Nationwide Vision, we are seeking a highly skilled and customer-focused Patient Service Representative to join our team.
Job Summary:
The Patient Service Representative is responsible for providing exceptional patient service and support to our patients and visitors. This includes greeting patients, answering phones, scheduling appointments, and maintaining a clean and organized reception area.
Key Responsibilities:
- Welcome and greet all patients and visitors in a professional and courteous manner.
- Answer phones and respond to patient inquiries in a timely and efficient manner.
- Schedule appointments and maintain accurate patient records.
- Keep the reception area clean and organized, ensuring a positive patient experience.
- Protect patient confidentiality by securing protected health information and logging off computers when not in use.
Requirements:
- High school diploma or equivalent required.
- Strong customer service and communication skills.
- Basic computer skills and knowledge of office software.
- Ability to work in a fast-paced environment and multitask effectively.
- Previous experience in a medical or optical setting preferred.
Work Environment:
This role operates in a professional office environment with standard office equipment. The ideal candidate will be able to stand, walk, and sit for extended periods and lift up to 20 pounds.
Classification: Full-time/Non-exempt
Reports to: Optical Manager
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