Patient Service Representative

3 days ago


Sun City, Arizona, United States Nationwide Vision Full time
Job Title: Patient Service Representative

At Nationwide Vision, we are seeking a highly skilled and customer-focused Patient Service Representative to join our team.

Job Summary:

The Patient Service Representative is responsible for providing exceptional patient service and support to our patients and visitors. This includes greeting patients, answering phones, scheduling appointments, and maintaining a clean and organized reception area.

Key Responsibilities:

  • Welcome and greet all patients and visitors in a professional and courteous manner.
  • Answer phones and respond to patient inquiries in a timely and efficient manner.
  • Schedule appointments and maintain accurate patient records.
  • Keep the reception area clean and organized, ensuring a positive patient experience.
  • Protect patient confidentiality by securing protected health information and logging off computers when not in use.

Requirements:

  • High school diploma or equivalent required.
  • Strong customer service and communication skills.
  • Basic computer skills and knowledge of office software.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Previous experience in a medical or optical setting preferred.

Work Environment:

This role operates in a professional office environment with standard office equipment. The ideal candidate will be able to stand, walk, and sit for extended periods and lift up to 20 pounds.

Classification: Full-time/Non-exempt

Reports to: Optical Manager



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