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Cannabis Patient Service Representative

2 months ago

Arizona City, Arizona, United States Mint Cannabis Full time
About Us

The Mint Cannabis, established in Arizona in 2016, is a state-licensed medical cannabis dispensary dedicated to patient care and affordability. Our commitment to core values and community engagement has driven our remarkable growth, leading to the successful launch of our second commercial indoor cultivation facility in Arizona in 2018.

With a reputation for quality products, The Mint Cannabis has expanded to seven thriving locations in Michigan, six in Arizona, and a new store in Missouri. We are looking to enhance our dedicated team to support our ongoing growth and operational needs.

Position Overview

The Mint Cannabis is in search of a knowledgeable Patient Service Representative/Administrator. This role involves educating patients about medical cannabis and its applications while delivering exceptional customer service. Occasionally, the representative may be required to assist in other departments, such as administration and packaging, to maintain a friendly and professional atmosphere for both patients and colleagues.
  • Key Responsibilities:
    • Check-in and verify patient status, reporting allotments on the POS system.
    • Provide patients with education and information regarding medical cannabis and its applications.
    • Assist patients in selecting products efficiently and promptly.
    • Process patient orders and payments using POS software.
    • Manage cash till operations and ensure accurate end-of-day deposits.
    • Support management with daily operational tasks, including cross-departmental assistance.
    • Maintain a clean and professional environment for patients.
  • Desired Attributes:
    • Customer-oriented with a friendly and professional demeanor.
    • Reliable and punctual.
    • Ability to thrive under pressure.
    • Team player with a positive outlook.
    • Knowledgeable about medicinal cannabis uses and various methods of administration.
    • Familiarity with cannabis brands and products available in the market.
    • Understanding of cannabis product regulations, including dispensing procedures and patient transaction limits.
    • Proficient in operating Point of Sale and other computer systems while assisting patients.
    • Strong communication, customer service, and sales skills.
    • Basic proficiency in Microsoft Office.
    • Ability to work in a fast-paced environment.
Qualifications:
  • Education:
    • High school diploma or equivalent.
  • Experience:
    • Customer service: 1 year.
    • Medical terminology: 1 year (preferred).
    • Computer skills: 1 year (preferred).
    • Experience in cash handling.
Requirements:
  • Flexible schedule, including availability for days, nights, and weekends to meet business needs.
  • Must be at least twenty-one (21) years of age.
  • Valid driver's license or identification.
Job Type: Full-time

What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and inclusive work environment.
  • The chance to make a significant impact within a growing company.
Benefits:
  • Employee discount.
  • Medical coverage.
  • Dental coverage.
  • Vision coverage.