IT Services Engineer

1 week ago


Ann Arbor, Michigan, United States ITHAKA Full time
About the Role

We are seeking a highly skilled IT Services Engineer to join our team at ITHAKA. As an IT Services Engineer, you will play a critical role in providing technical support to our employees working remotely across the continental United States.

Key Responsibilities
  • Provide technical support for computer systems, hardware, and software, including troubleshooting and resolving technical issues.
  • Record and track incidents and requests using our issue tracking system, Freshservice.
  • Meet service standards and metrics for responsiveness and quality, ensuring high standards of customer satisfaction.
  • Maintain and manage desktop hardware and software, ensuring quality and consistency across the organization.
  • Create and publish support content for troubleshooting and best practices.
  • Perform PC hardware and software moves, adds, and changes.
  • Complete new employee setups, orientations, and assist with terminated employees.
  • Install, configure, and test PC and Mac client software.
  • Work collaboratively with team members and various teams to implement technical projects.
Requirements
  • College degree in a related field.
  • At least 3-5 years of technical support experience.
  • Experience troubleshooting and supporting macOSX, Windows OS, Mac hardware, and Windows hardware in an enterprise environment.
  • Knowledge of Windows and Mac management software tools.
  • Experience tracking incidents and requests in an issue ticketing system.
  • Experience troubleshooting and supporting Windows and Mac machine imaging and mobile devices.
  • Experience supporting video conferencing tools and systems.
  • Working knowledge of peripheral hardware and remote connectivity software.
  • Experience with Active Directory and Azure AD.
  • Effective active listening and communication skills.
About ITHAKA

ITHAKA is a mission-driven organization committed to expanding access to knowledge and education around the world. We take inclusion seriously and believe that unique perspectives help us realize new insights and build better solutions. We are an equal opportunity employer and welcome applications from people of all underrepresented backgrounds and credentials.

We offer a competitive salary range of $60,000 - $70,000 per year, as well as a comprehensive benefits package, including medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 sick days, wellness benefits, and more.



  • Ann Arbor, Michigan, United States FST Technical Services Full time

    About FST Technical Services:FST Technical Services' Commissioning (Cx) division, previously known as Horizon Engineering Associates, LLP, stands as a premier commissioning firm in the nation. We collaborate with clients to ensure quality assurance throughout the design, construction, and post-acceptance stages of building projects.Company Overview:Our...


  • Ann Arbor, Michigan, United States ITHAKA Full time

    About the RoleWe are seeking a highly skilled IT Services Engineer to join our team at ITHAKA. As an IT Services Engineer, you will play a critical role in providing technical support to our employees working remotely across the continental United States.Key ResponsibilitiesProvide technical support for computer systems, hardware, and software, including...


  • Ann Arbor, Michigan, United States Bevara Building Services Full time

    Job OverviewAbout Bevara Building ServicesAt Bevara Building Services, we prioritize equipping our employees with the necessary resources and support to fulfill their career aspirations. Our workplace culture is dynamic and collaborative, promoting a healthy balance between work and personal life. We take pride in our commitment to both hard work and...


  • Ann Arbor, Michigan, United States Bevara Building Services Full time

    Job OverviewAbout Bevara Building ServicesAt Bevara Building Services, we prioritize equipping our employees with the necessary resources and support to reach their career aspirations. Our culture is vibrant and collaborative, promoting a balanced approach to work and personal life. We take pride in our commitment to both diligence and enjoyment in our work...


  • Ann Arbor, Michigan, United States Bevara Building Services Full time

    Job OverviewAbout Bevara Building ServicesAt Bevara Building Services, we prioritize equipping our employees with the necessary resources and support to reach their career aspirations. Our culture is dynamic and team-oriented, promoting a healthy balance between work and personal life. We take pride in our commitment to hard work and enjoyment.Position...


  • Ann Arbor, Michigan, United States Bevara Building Services Full time

    About Bevara At Bevara, we prioritize equipping our team members with the necessary tools and support to achieve their professional aspirations. Our culture is dynamic and interactive, fostering a team-oriented environment. We promote a healthy work-life balance and take pride in our commitment to both hard work and enjoyment. Position Overview We are in...


  • Ann Arbor, Michigan, United States Danaher Corporation Full time

    Service Engineering Specialist - Great Lake RegionCompany: Danaher Corporation, a leader in scientific innovationLocation: Remote position with travel requirementsDanaher Corporation, a prominent organization in the Life Sciences sector, is seeking a committed Service Engineering Specialist to enhance their team. Operating in over 130 countries, you will be...


  • Ann Arbor, Michigan, United States Danaher Corporation Full time

    Explore Your Future with Danaher CorporationAt Danaher, we are dedicated to improving global healthcare through innovative diagnostic solutions. As a part of our mission, we invite you to consider the role of a Service Solutions Engineer within our dynamic team.Your Role:As a Service Solutions Engineer, you will play a crucial role in enhancing customer...

  • Civil Engineer

    2 weeks ago


    Ann Arbor, Michigan, United States Stantec Full time

    About the RoleWe are seeking a highly skilled Civil Engineer to join our team as a Project Lead for Municipal Services. As a key member of our infrastructure team, you will be responsible for managing and implementing multi-discipline projects for public improvement, including underground infrastructure, non-motorized pathways, and park improvement.Key...


  • Ann Arbor, Michigan, United States FST Technical Services Full time

    Company Overview:FST Technical Services is a prominent firm specializing in Commissioning (Cx) services, recognized for our commitment to quality assurance throughout the design, construction, and post-acceptance stages of building projects.Role Overview:As a Building Automation Systems Engineer, you will be instrumental in the design, implementation, and...


  • Ann Arbor, Michigan, United States Manpower Group Inc. Full time

    Our client, a prominent player in the design, construction, and integration of tailored material handling, assembly, and welding systems, is in search of a Service Engineering Specialist to enhance their team. In this position, you will provide on-site assistance for electrical setup, troubleshooting, and final approval to meet customer specifications...


  • Ann Arbor, Michigan, United States Zocalozocalo Full time

    Job OverviewPosition Summary:**This position requires 30% - 40% travel**We are looking for a dedicated and skilled Field Service Engineer with a strong background in Metrology, Materials Science, Mechanical, or Electrical Engineering. The successful candidate will be tasked with the installation, maintenance, troubleshooting, and repair of various equipment...


  • Ann Arbor, Michigan, United States Actalent Full time

    About the RoleWe are seeking a skilled Field Service Engineer to join our team at Actalent, a global leader in engineering and sciences services and talent solutions. As a Field Service Engineer, you will be responsible for installing, diagnosing, repairing, and maintaining emissions test equipment at client sites, primarily at automotive facilities.Key...

  • Civil Engineer

    3 days ago


    Ann Arbor, Michigan, United States Amy Cell Talent Full time

    {"About Us": "Amy Cell Talent is an award-winning Architecture and Engineering services firm providing civil engineering, landscape architecture, planning, and environmental services for clients throughout Michigan.", "The Role": "We are seeking a Civil Engineer to collaborate with our multi-disciplinary team of professionals and learn through participation...

  • DevOps Engineer

    6 days ago


    Ann Arbor, Michigan, United States KLA-Tencor Full time

    About the RoleWe are seeking a highly skilled DevOps/Infrastructure Engineer to join our team at KLA-Tencor. As a key member of our software engineering team, you will be responsible for deploying and operating our software services.Key ResponsibilitiesWork collaboratively with software engineering teams to deploy and operate software servicesAnalyze...

  • Civil Engineer

    3 days ago


    Ann Arbor, Michigan, United States Actalent Full time

    Job Title: Civil EngineerWe are seeking a skilled Civil Engineer to collaborate with our Land Development team. As a key member of our team, you will engage in all project phases, from design through municipal approval. Your technical expertise and support will be invaluable in providing high-quality solutions.Responsibilities:Perform a variety of civil,...

  • Electrical Engineer

    2 hours ago


    Ann Arbor, Michigan, United States HDR Full time

    About HDRAt HDR, we are a multidisciplinary team of experts who specialize in engineering, architecture, environmental, and construction services. Our mission is to create an unshakable foundation for progress by providing innovative solutions to complex problems.Job SummaryWe are seeking an entry-level System Protection & Studies (SPS) EIT/Coordinator to...

  • Civil Engineer

    11 hours ago


    Ann Arbor, Michigan, United States Actalent Full time

    Job Title: Civil EngineerWe are seeking a skilled Civil Engineer to collaborate with our Land Development team. As a key member of our team, you will engage in all project phases, from design through municipal approval. Your technical expertise and support will be invaluable in providing high-quality solutions.Responsibilities:Perform a variety of civil,...

  • Civil Engineer

    3 weeks ago


    Ann Arbor, Michigan, United States Tetra Tech Full time

    About the RoleWe are seeking a highly skilled Civil Engineer to join our team at Tetra Tech. As a key member of our engineering team, you will be responsible for leading a team of engineers in the design and implementation of infrastructure projects.Key ResponsibilitiesDevelop and implement comprehensive engineering plans and designs for infrastructure...


  • Ann Arbor, Michigan, United States Stantec Full time

    Position OverviewAs a key player in our Water division, you will join a team of esteemed engineers and scientists dedicated to transforming the way communities interact with water. Our approach views water management as an integrated system, ensuring sustainable solutions that benefit both present and future generations.Your RoleWe are looking for a Civil...