Financial Services Representative

1 week ago


Texas City, Texas, United States AMOCO Federal Credit Union Full time
About the Role

We are seeking a highly skilled Financial Services Representative to join our team at AMOCO Federal Credit Union. As a key member of our Contact Center, you will play a vital role in providing exceptional member service and support.

Key Responsibilities
  • Member Onboarding: Proficiently handle new member applications, including reviewing supporting documentation, communicating with potential and new members, and processing new accounts within our account opening software.
  • Quick Service Requests: Handle member requests through various channels, such as video banking, web/mobile/kiosk, phone calls, texts, email, message center, or chat. Analyze member needs and provide appropriate recommendations.
  • Training and Development: Stay current with required and assigned training for department and organizational knowledge.
  • Contact Center Support: Assist with Contact Center follow-ups assigned by management based on business needs.
Requirements
  • Excellent Communication Skills: Provide exceptional member service while using Member Service & Loyalty Skills.
  • Attention to Detail: Maintain high levels of accuracy and attention to detail in all aspects of the job.
  • Team Player: Collaborate with colleagues to achieve business objectives and support the Credit Union's mission.
What We Offer
  • Competitive Compensation: Attractive salary and benefits package.
  • Opportunities for Growth: Professional development and training opportunities to enhance your skills and career.
  • Collaborative Environment: Work in a dynamic and supportive team environment.


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