Member Services Representative
7 hours ago
The Member Services Representative plays a vital role in delivering exceptional member experiences at Amoco Federal Credit Union. As a key member of our team, you will be responsible for providing timely and effective responses to member inquiries, ensuring that their financial needs are met with a high level of service.
Key Responsibilities- Member Support: Handle quick service member requests, including account-related questions, balance and transfer inquiries, address changes, and more.
- New Member Onboarding: Process new member applications, review supporting documentation, and communicate with potential and new members.
- Training and Development: Stay current with required and assigned training for department and organizational knowledge.
- Technical Support: Report technical challenges or potential risks to management and appropriate parties as necessary.
At Amoco Federal Credit Union, we value a culture driven by staff who exemplify the cooperative spirit of people helping people. We aim to become our members' trusted financial institution by listening and understanding their needs.
Benefits- Health Benefits: Medical, dental, and vision coverage for employees.
- Tuition Reimbursement: Support for ongoing education and professional development.
- On-the-Job Training: Opportunities for growth and skill-building.
- 401(k) Match: Retirement savings support.
- Annual Bonus Incentive: Recognition for outstanding performance.
- Paid Company Holidays: Time off to relax and recharge.
- Paid Time Off: Flexible scheduling for work-life balance.
- Employee Appreciation and Recognition: Regular events to celebrate our team's hard work.
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