Customer Service Representative

20 hours ago


Texas City, Texas, United States Planet Fitness Full time
Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day's shift for that business day as well as creating an accurate bank deposit.

Key Responsibilities
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate Member Updates
  • Respond to Member Inquiries
  • Maintain Club Cleanliness
  • Close Shift and Prepare for Next Day
    • Balance the cash drawer, generate daily reports, and double-check daily entries.
    • Create a bank deposit for the next day.
Requirements
  • Customer Service Background
  • Basic Computer Proficiency
  • Passion for Fitness and Health
  • Upbeat and Positive Attitude
  • Punctuality and Reliability
  • Exceptional Customer Service Skills
  • Strong Listening and Problem-Solving Skills
  • Diplomacy and Professionalism
  • High School Diploma/GED Equivalent
  • Age 18 or Older
Physical Demands
  • Continual Standing and Walking
  • Continual Talking
  • Ability to Work 3rd Shift
  • Lifting Up to 50 Pounds
Compensation

$10.00 per hour

Equal Opportunity Employer

Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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