Customer Service Representative

3 days ago


Seattle, Washington, United States Alaska Airlines Full time
About the Role

As a Customer Service Agent at Alaska Airlines, you will play a vital role in creating a positive travel experience for our guests. You will be the face of our company, providing exceptional service and support to our customers in a fast-paced airport environment.

Key Responsibilities
  • Greet and Assist Guests: Welcome and assist guests with travel needs, answering questions, checking-in guests, and boarding flights.
  • Perform iPad and Computer Tasks: Use technology to perform various tasks, including checking-in guests, printing boarding passes, and processing payments.
  • Boarding and Gate Duties: Assist with boarding and gate duties, including driving the jetbridge, making gate announcements, and assigning seats.
  • De-escalate Upset Guests: Anticipate and address guest concerns, providing a positive travel experience and resolving issues in a professional and courteous manner.
  • Assist with Baggage Issues: Assist guests with missing or damaged baggage, taking claims, and providing options for repair or replacement.
Requirements
  • Customer Service Experience: A minimum of 6 months of customer service or community service experience.
  • Interpersonal and Communication Skills: Possess exceptional interpersonal and communication skills, including verbal, written, and listening skills.
  • Physical Abilities: Ability to consistently lift 50 lbs, push/pull 50 lbs, bend, stoop, squat, reach, and grasp.
  • Flexibility: Flexibility to work varied shifts at any time in a 24-hour period, including weekends and holidays.
  • Education and Certifications: High school diploma or equivalent, and an Enhanced ID/Driver's license or valid Passport.
What We Offer
  • Competitive Pay: Starting rate of USD $19.98/Hr.
  • Total Rewards: Comprehensive well-being programs, including medical, dental, and vision benefits, a generous 401k match program, quarterly and annual bonus plans, and generous holiday and paid time off.


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