HVAC Service Support Specialist
4 weeks ago
About Us:
At Johnson Controls International, we are committed to innovation and excellence. Our team is dedicated to providing solutions that drive progress and efficiency in the HVAC industry.
What We Offer:
We provide a competitive compensation package that includes:
- Attractive Starting Salary
- Comprehensive Training Programs
- Opportunities for Global Career Advancement
- Company Vehicle (where applicable)
- Referral Incentives
- Extensive Benefits Package
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA)
- Life Insurance Coverage
- 401(k) Plan with Company Matching
- Short-Term and Long-Term Disability Coverage
- Employee Assistance Services
- Wellness Initiatives
- And More
Your Role:
In this position, you will be responsible for:
- Assisting in the management of service agreement renewals.
- Supporting accounts receivable processes, including collections and customer authorizations.
- Providing backup for customer call handling as necessary.
- Offering administrative support in service operations.
Key Responsibilities:
You will:
- Schedule and monitor contract renewal processes.
- Address issues promptly and escalate as needed.
- Interact with customers to secure purchase orders and manage invoicing requirements.
- Update service delivery plans and maintain accurate records.
- Generate reports and reconcile discrepancies in service-related transactions.
- Prepare and submit invoices according to customer specifications.
- Resolve accounts receivable disputes and collaborate with team members for solutions.
- Maintain up-to-date customer account information.
- Support inventory management and assist with warranty issues.
- Provide additional administrative support as required.
Qualifications:
We are looking for candidates who possess:
- Strong interpersonal skills for effective communication with clients and team members.
- A high school diploma or equivalent, with 3-5 years of relevant experience in a service or technical environment.
- The ability to manage multiple tasks and projects with professionalism and persistence.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Access.
- Solid organizational skills and attention to detail.
- Experience in contract financials is essential.
Preferred Qualifications:
While not required, the following are advantageous:
- An Associate's degree.
- Previous experience in HVAC or accounts receivable.
- Familiarity with project accounting principles.
Johnson Controls International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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