HVAC Service Support Specialist

4 weeks ago


Irondale, Missouri, United States Johnson Controls International Full time

About Us:
At Johnson Controls International, we are committed to innovation and excellence. Our team is dedicated to providing solutions that drive progress and efficiency in the HVAC industry.

What We Offer:
We provide a competitive compensation package that includes:

  • Attractive Starting Salary
  • Comprehensive Training Programs
  • Opportunities for Global Career Advancement
  • Company Vehicle (where applicable)
  • Referral Incentives
  • Extensive Benefits Package
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Life Insurance Coverage
  • 401(k) Plan with Company Matching
  • Short-Term and Long-Term Disability Coverage
  • Employee Assistance Services
  • Wellness Initiatives
  • And More

Your Role:
In this position, you will be responsible for:

  • Assisting in the management of service agreement renewals.
  • Supporting accounts receivable processes, including collections and customer authorizations.
  • Providing backup for customer call handling as necessary.
  • Offering administrative support in service operations.

Key Responsibilities:
You will:

  • Schedule and monitor contract renewal processes.
  • Address issues promptly and escalate as needed.
  • Interact with customers to secure purchase orders and manage invoicing requirements.
  • Update service delivery plans and maintain accurate records.
  • Generate reports and reconcile discrepancies in service-related transactions.
  • Prepare and submit invoices according to customer specifications.
  • Resolve accounts receivable disputes and collaborate with team members for solutions.
  • Maintain up-to-date customer account information.
  • Support inventory management and assist with warranty issues.
  • Provide additional administrative support as required.

Qualifications:
We are looking for candidates who possess:

  • Strong interpersonal skills for effective communication with clients and team members.
  • A high school diploma or equivalent, with 3-5 years of relevant experience in a service or technical environment.
  • The ability to manage multiple tasks and projects with professionalism and persistence.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Access.
  • Solid organizational skills and attention to detail.
  • Experience in contract financials is essential.

Preferred Qualifications:
While not required, the following are advantageous:

  • An Associate's degree.
  • Previous experience in HVAC or accounts receivable.
  • Familiarity with project accounting principles.

Johnson Controls International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.


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