Night Auditor for Hospitality Excellence

2 weeks ago


Birmingham, Alabama, United States Hilton Garden Inn Full time

Hilton Garden Inn is a prominent player in the hospitality sector, dedicated to providing outstanding service to our guests. As a Night Auditor, you will be an essential part of our operations, ensuring that every guest has a memorable experience during their stay.

Key Responsibilities:
  • Serve as a Guest Services Representative, assisting patrons with bookings, local insights, and personalized recommendations.
  • Manage guest check-ins, room allocations, and any special requirements they may have.
  • Conduct payment verifications and adhere to credit-check protocols.
  • Enter guest data into our systems while maintaining an organized front desk environment.
  • Collaborate with housekeeping and maintenance teams to address guest needs efficiently.
  • Work the overnight shift from 11 PM to 7 AM, performing audits and preparing the establishment for morning operations.
Qualifications:
  • High school diploma or equivalent, with relevant experience in customer service or the hospitality field.
  • Proficient in Microsoft Word, Excel, and database management systems.
  • Bilingual communication skills and prior experience in the hospitality industry are advantageous.
  • Experience with front office equipment, coupled with strong communication and organizational abilities.


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