Patient Access Coordinator
1 month ago
We are seeking a highly skilled and compassionate Patient Access Associate to join our team at LCMC Health. As a Patient Access Associate, you will play a vital role in providing exceptional patient care and administrative support to our patients and healthcare team.
Key Responsibilities- Greet patients, guests, and family members, and schedule appointments with the appropriate provider, location, and time.
- Analyze patient information to determine or create an account for patients presenting for services, including walk-in, non-scheduled, and emergency services.
- Register patients by entering accurate demographic, financial class, insurance information, and revise errors.
- Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers and case management.
- Assist patients with understanding their financial obligations, setting up payment arrangements, and completing financial assistance applications.
- Complete the registration and admissions process, ensuring all required forms are completed and accurate.
- Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validating against current system.
- Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage.
- Contact case management and/or provider to assist with department placement for clinical services.
- Inform patients/guarantors of liability due, including prior balances and estimates for scheduled services, and collect payment if possible.
- High School Diploma/GED or equivalent work experience.
- Ability to work in a fast-paced environment and provide exceptional customer service.
- Strong communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive patient information.
LCMC Health is a community that values authenticity, originality, equity, inclusion, and a little "come on in" attitude. We offer a dynamic work environment, opportunities for growth and development, and a commitment to providing exceptional patient care.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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