Patient Access Coordinator
1 month ago
As a Patient Access Associate at LCMC Health, you will play a vital role in ensuring that patients receive exceptional care from the moment they arrive. Your primary responsibility will be to provide administrative support to the clinical team, ensuring that patients are registered, scheduled, and prepared for their appointments.
Key Responsibilities:- Greet patients, guests, and family members, and schedule appointments with the appropriate provider, location, and time.
- Analyze patient information to determine or create an account for patients presenting for services, including walk-in, non-scheduled, and emergency services.
- Register patients by entering accurate demographic, financial class, insurance information, and revise errors.
- Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers and case management.
- Assist patients with understanding their financial obligations, setting up payment arrangements, and completing financial assistance applications.
- Coordinate care with providers, secure grants/resources with external sources, and make referrals to Medicaid or Emergency Medicaid as needed.
- Complete the registration and admissions process, ensuring all required forms are completed and accurate.
- Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validating against current system and ensuring patient/guarantor sign all applicable documentation.
- Scan ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy.
- Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and complete notification of admission with insurance company within established timeframe.
- Contact case management and/or provider to assist with appropriate department placement for clinical services.
- Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed.
- Maximize point-of-service collection, meeting established registration collection goals.
- Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area.
- Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services.
- High School Diploma/GED or appropriate work experience.
- Ability to work in a fast-paced environment and maintain a high level of accuracy and attention to detail.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, providers, and other healthcare professionals.
- Ability to maintain confidentiality and handle sensitive patient information with discretion.
- Basic computer skills and proficiency in electronic medical records systems.
At LCMC Health, we value our employees and strive to create a work environment that is supportive, inclusive, and empowering. We believe in delivering exceptional patient care and are committed to providing our employees with the tools and resources they need to succeed.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional patient care and are looking for a challenging and rewarding role, we encourage you to apply.
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