IT Support Technician
3 weeks ago
Greetings,
My name is Akash, and I am a Senior Technical Recruiter at Siri InfoSolutions Inc. We currently have an exciting opportunity for a Technical Support Technician that aligns well with your expertise.
Position: Technical Support Technician
Location: Remote
Contract Type: W2 / 1099
Essential Qualifications:
- A minimum of 3 years in technical and application support, preferably in a versatile role.
- Proficient in troubleshooting various hardware and software systems.
- Experience in system monitoring, troubleshooting, and escalation processes.
- Familiarity with Windows, Chrome, and Android operating systems.
- Knowledge of HP Printer operations.
- Competence in documenting issues using a ticketing system.
- Willingness to be on-call post-training (once per quarter).
Preferred Qualifications:
- Experience in the retail sector, specifically in resolving technology-related issues.
- Exposure to Bomgar Remote Console.
- IT certifications such as A+ or Net+ are advantageous.
Thank you for considering this opportunity.
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