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Client Support Specialist

2 months ago

Boise, Idaho, United States Enphase Energy Full time

Requisition ID: 4724 Position: Customer Service Representative

Location: Boise, ID, United States

Employment Type: Full-time / Non-Exempt

Compensation: Starting hourly rate of $20, with benefits available from day one.

At Enphase Energy, our mission is to foster a sustainable future for everyone. We specialize in intelligent microinverters that convert sunlight into a reliable and scalable energy source, compatible with nearly all solar panels. When combined with our award-winning battery technology, we create one of the most efficient clean energy systems in the industry. To date, we have successfully installed over 36 million microinverters in more than 1.5 million homes across 130 countries.

We are dedicated to promoting Diversity and Inclusion, recognizing that innovative technology requires a workforce reflective of the diverse communities we serve. Our values-driven approach places people and their empowerment at the core of our shared energy future.

Our work environment is dynamic, engaging, and filled with exciting projects. We provide comprehensive training to ensure your success in this role and support your career growth and earning potential. If you are self-motivated, goal-oriented, and eager to be part of a high-performing team, we invite you to explore opportunities within our Customer Service Representative team.

Key Responsibilities:

  • Handle incoming phone calls to the Customer Support Level 1 queue.
  • Respond to emails directed to the Customer Support group.
  • Provide pre-sales information regarding our products.
  • Document all interactions in a centralized CRM/Helpdesk software.
  • Troubleshoot technical issues related to installations.
  • Assist with the activation of new sites as required.
  • Collaborate with Engineering to track field issues and log product bugs.
  • Support team members with troubleshooting and administrative tasks.
  • Monitor quality analysis reports from the QA team.
  • Engage in ongoing training related to industry standards and product knowledge.
  • Adhere to departmental conventions and procedures positively.
  • Represent the company professionally across all communication channels.
  • Comply with all company policies and standards of conduct.

Qualifications:

  • High school diploma or GED equivalent.
  • Proficiency with PC and MAC OS X.
  • Strong verbal and written communication skills.
  • Excellent interpersonal skills with customers and colleagues.
  • Able to multitask in a fast-paced environment.
  • Typing speed of at least 30 WPM.
  • Call center experience is a plus.
  • Familiarity with solar electric products and residential electrical applications is beneficial.
  • Experience with consumer-grade networking (TCP/IP) preferred.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Hand and finger dexterity for phone and keyboard use.
  • Extended time on the phone with customers.

Benefits:

  • Medical, Dental, and Vision Care.
  • Health Savings Account (HSA).
  • Flexible Spending Accounts (FSA).
  • Paid Vacation and Sick Time.
  • Tuition Reimbursement.
  • 10 Paid Holidays.
  • 401(k) Retirement Savings Plan.
  • Employee Stock Purchase Plan (ESPP).
  • Short-Term and Long-Term Disability Insurance.
  • Life and Accidental Death and Dismemberment Benefits.
  • Voluntary Life Insurance.
  • Pet Insurance.
  • Employee Assistance Program (EAP).