Customer Engagement Specialist

2 weeks ago


Pelham, New York, United States 24 Hour Fitness Full time

Position Type: Full-Time / Part-Time

Location: 887 Pelham Parkway, Pelham Manor, NY 10803

About Us:

At 24 Hour Fitness, our mission is to foster a healthier and happier world. We are committed to creating a fitness community that is accessible, affordable, and welcoming to all. We seek individuals who are dedicated to enhancing the experience of others and who genuinely wish to assist our members in achieving their fitness aspirations.

Key Responsibilities:

In this role, you will:

  • Share your enthusiasm for fitness by guiding new members as they embark on their fitness journeys.
  • Utilize your interpersonal skills to build authentic connections, understand individual needs, and recommend tailored solutions.

Daily Activities:

Your day will involve:

  • Fostering personal relationships with members, addressing inquiries, resolving issues, and connecting them with the right resources.
  • Maintaining a clean, safe, and well-organized gym environment for both members and guests.
  • Delivering an exceptional sales and service experience, ensuring a welcoming and informative atmosphere that inspires guests to pursue their fitness goals.
  • Facilitating a smooth onboarding process for new members, making them feel valued from the moment they arrive.

Qualifications:

We are looking for candidates who:

  • Are genuine, open-minded, and self-motivated, with a passion for helping others.
  • Strive for excellence, are goal-oriented, and view challenges as opportunities for growth.
  • Possess a service-oriented mindset and have at least 1 year of experience in retail or fitness sales. Note: CPR and AED certification is required within 60 days of employment.

Availability:

Full-time availability is preferred, with flexibility across weekdays, weekends, and holidays to best serve our community.

Travel Requirements:

Minimal travel may be necessary for training and lead generation purposes.

Benefits:

24 Hour Fitness offers a variety of benefits designed to meet the diverse needs of our team members, including health coverage and company-paid benefits such as group life and accident insurance. Eligibility for benefits varies based on position, hire date, and average hours worked. All team members and their eligible dependents receive a complimentary membership.

Compensation:

All employees enjoy a free club membership, access to the Employee Assistance Program (EAP), basic group life and AD&D insurance, and a 401k savings plan. Employees averaging 30 hours or more per week are eligible for additional benefits, including medical, dental, and vision coverage, paid time off, and sickness benefits.

Note: This job description is intended to outline the general functions and requirements for this position and is not an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.



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