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Customer Support Specialist

2 months ago

Pelham Alabama, United States Cellular Sales Full time

Cellular Sales:
Customer Support Specialist

Customer Service | Business Development


Since our inception, Cellular Sales has set itself apart in the wireless sector by delivering an exceptional customer experience both during and after the transaction.

With a dedicated team of over 4,800 professionals across more than 550 retail locations in 32 states, we pride ourselves on providing a superior level of customer service.

As we continue to expand, our commitment to empowering both our customers and our team members to reach their personal and professional aspirations remains steadfast.


At Cellular Sales, we not only offer remarkable career opportunities but also focus on nurturing less experienced individuals who aspire to elevate their professional journey.

If you possess a proven track record of achievement, a robust work ethic, and are seeking a transformative career opportunity, we invite you to consider joining our esteemed team.

JOB DESCRIPTION
Summary/Objective

Provide continuous support to the existing sales team. Ideal candidates will exhibit creativity and analytical thinking. They should aim to enhance the current framework and refine existing processes and methodologies. Candidates must be receptive to feedback and constructive criticism to boost productivity.

Essential Functions

1. Follow up on distributed leads

2. Drive store traffic and contribute to market success

3. Address customer inquiries via phone and text

4. Assist the sales team by generating sales leads

5. Adhere to communication scripts for various topics

6. Research necessary information using available resources

7. Provide customers with detailed product and service information

8. Candidates should be open to feedback and constructive criticism to enhance productivity and personal growth.

Competencies

Attention to Detail:
Taking ownership of a meticulous and thorough approach to work.

Oral Communication:
Effectively shaping and conveying ideas and information.

Planning and Organizing:
Establishing priorities and defining actions, time, and resources needed to achieve set objectives.

Problem Solving:

Possessing the ability to identify and address problems of varying complexities and to devise effective solutions with minimal guidelines.


Written Communication:

Clearly expressing ideas and opinions in well-structured, organized, and grammatically correct reports or documents; utilizing appropriate language and terminology.

Supervisory Responsibility

This position does not entail supervisory responsibilities.

Work Environment

This role operates within a professional office setting. Standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines are routinely utilized.

Physical Demands

Must be capable of sitting for extended periods.


The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.

This is primarily a sedentary position; however, some filing may be required.

This may necessitate the ability to lift files, open filing cabinets, and bend or stand on a stool as needed.

Position Type/Expected Hours of Work

This is a full-time role.

Travel

No travel is anticipated for this position.

Required Education and Experience

High School diploma or GED

Preferred Education and Experience

Prior office experience

Proficiency in Microsoft Office

Understanding of customer service principles and practices

Experience in a call center or customer service environment

Data entry and typing skills (including 10 key)

Essentials

Positive attitude

High school diploma or equivalent; college degree preferred

A minimum of two years of relevant work experience

Effective communication skills

Interest and understanding of technology products and services

Business ownership mentality

Compensation

The highest in the wireless industry.