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Bilingual Customer Service Representative

2 months ago

Pelham, New York, United States Staff My Agency Full time

Staff My Agency, a leading insurance agency, is seeking a highly motivated and bilingual customer service representative to join our team. As a customer service specialist, you will play a crucial role in helping our business grow through value-based conversations and remarkable customer experiences.

  • Develop leads, schedule appointments, identify customer needs, and market appropriate insurance products and services.
  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

What We Offer:

  • Competitive hourly pay plus bonus opportunities
  • Generous paid time off (vacation and personal/sick days)
  • Valuable experience in the insurance industry
  • Growth potential and opportunities for advancement within our agency

Requirements:

  • Bilingual (Spanish/English) proficiency
  • Insurance sales experience or property & casualty and life/health licenses preferred
  • Sales experience in outside sales, inside sales, retail sales, or telemarketing preferred
  • Successful track record of meeting sales goals/quotas preferred
  • Excellent communication skills - written, verbal, and listening
  • Self-motivated and able to multi-task
  • Ability to effectively relate to customers
  • Property & casualty license (must be able to obtain)
  • Life & health license (must be able to obtain)