Rental Operations Coordinator

4 weeks ago


Toledo, Ohio, United States Summit Fleet Full time
Job Description

The Rental Operations Coordinator is responsible for coordinating and tracking pick-up and deliveries with transporters, as well as consistent communication with customers. This role ensures a smooth process by coordinating directly with customers, sales representatives, and account managers to provide routine updates on pickup and delivery status.

Key Responsibilities
  • Coordinates with carriers to meet customer requirements for pickup, delivery, and hours of operation.
  • Negotiates carrier/vendor rates as required.
  • Books and coordinates transportation moves.
  • Communicates directly with customers, sales representatives, and account managers to provide routine updates on pickup and delivery status.
  • Maintains accurate and up-to-date records of planned, pending, and completed transportation movements.
  • Monitors and determines priority of vehicle maintenance, servicing, and repairs.
  • Establishes and manages timelines related to vehicle activity.
  • Directs vendor activities to ensure vehicles are maintained in safe operating condition.
  • Reviews vendors' work to ensure compliance with company standards and procedures.
  • Participates in the delivery and pickup of vehicles.
Requirements
  • Strong customer service and communication skills.
  • Written skills to compose clear and concise descriptions when posting files and drafting correspondence.
  • Excellent customer service and telephone communication skills.
  • Capacity to multi-task in a fast-paced work environment.
  • Must be a team player.
  • High School Diploma or GED required.
  • Good computer fundamentals.
  • 1-2 years of transportation or transportation dispatch experience, or equivalent training preferred.
  • 1-2 years of related customer service experience preferred.

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