Shipping and Customer Support Specialist

17 hours ago


Austin, Texas, United States The UPS Store Full time

**Job Overview:** The UPS Store is seeking a skilled and enthusiastic individual to join our team as a Shipping and Customer Support Specialist. In this role, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

We are looking for someone with previous retail customer service experience, strong computer skills, and a high school diploma or GED. As a Shipping and Customer Support Specialist, you will grow into becoming an expert in services, products, and value options to advise customers by providing accurate information.

**Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries
  • Practice good listening skills with customers, team members, and leadership
  • Take ownership of the customer's shipping needs and offer viable solutions
  • Learn all product and service offerings, alternative solutions, and industry trends

**Qualifications:

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math

**Benefits Package:

  • Flexible Work Hours
  • Paid Time Off (PTO)
  • Holidays
  • Formal On-the-Job Training Program

**Estimated Salary:** $17 per hour based on location and experience.



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