Customer Support and Outreach Specialist

5 days ago


Austin, Texas, United States Austin Firm Full time
Job Summary

Austin Firm seeks a highly skilled Customer Support and Outreach Specialist to join our team. This role is responsible for driving consumer engagement, building brand equity, and developing sales growth strategies.

Estimated Salary: $60,000 - $80,000 per year

Key Responsibilities
  • Market Analysis: Conduct market research to determine trends, industry needs, and customer preferences to optimize product planning and develop target markets.
  • Business Planning: Participate in the development of business plans to ensure alignment with company objectives.
  • Strategic Direction: Provide guidance to cross-functional teams to drive targeted revenue through marketing programs.
  • Customer Engagement: Build relationships with consumers, franchisees, and employees to maintain the company's differentiation in the marketplace.
  • Data Analysis: Enhance existing customer data to build a loyal customer base, increase repeat customers, and reduce defectors.
Requirements
  • Bachelor's Degree: In Communications or a related field preferred but not required.
  • High School Diploma or GED: Required.
  • Experience: In a customer-facing role or sales environment.
  • Public Speaking Skills: Excellent public speaking skills are essential for this role.
  • Commute: Able to commute to the office daily.


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