Customer Support Specialist
7 days ago
CURATIVE HRLLC is seeking a highly skilled and empathetic customer support specialist to join our team. As a key member of our healthcare support staff, you will provide exceptional support to our health plan members and providers, working collaboratively with internal teams to ensure seamless communication and issue resolution.
**Key Responsibilities:**
- Respond to phone calls and emails from health plan members and providers, resolving issues and addressing concerns with professionalism and empathy.
- Utilize knowledge of medical field principles and insurance plans to provide accurate information and guidance to customers.
- Collaborate with internal teams to ensure timely and effective issue resolution.
**Requirements:**
- 6-12 months of experience in a call center environment, preferably in the healthcare or insurance industry.
- Strong verbal and written communication skills, with ability to build rapport with diverse stakeholders.
- Attention to detail and ability to maintain confidentiality in sensitive situations.
**Salary Range:** $45,000 - $55,000 per year, depending on experience and qualifications.
Benefits:
- Competitive salary range ($45,000 - $55,000 per year)
- Opportunities for professional growth and development
- Collaborative and supportive work environment
- Flexible remote work arrangements
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