Customer Support Expert
3 days ago
Auctane is a leading provider of shipping and software solutions, dedicated to helping merchants succeed in e-commerce. Our mission is to fuel commerce through exceptional delivery.
As a key member of our team, you will play a vital role in delivering world-class customer service and technical support to our customers.
Job SummaryWe are seeking a highly skilled Customer Support Expert to join our Stamps.com Support Advisor team. The successful candidate will provide expert-level support for frontline tech agents, resolve escalated issues, and assist customers with business-specific workflows.
This is a remote position based in the Austin Metropolitan Area, offering a flexible work schedule and great work-life balance.
Key Responsibilities- Provide expert-level support for frontline tech agents and resolve escalated issues
- Assist customers with business-specific workflows and troubleshooting
- Collaborate with other departments and stakeholders to communicate trending issues and product suggestions
- Meet departmental Key Performance Indicators to deliver an exceptional customer experience
- High School diploma or equivalent required; technical certifications or degrees a plus
- 1+ year's customer service experience, preferably in a technical role
- Professionalism, a customer-first approach, and excellent communication skills
- Comfortable with multi-tasking and independent work in a fast-paced environment
- Technical skills: proficiency in Windows/Mac OS, Zendesk, TeamViewer, Zoom, Jira, Slack, Sumo Logic, ODBC database connections, Fiddler
- Discount on personal shipment orders via stamps.com and GlobalPost
- Charitable donation matching
- Volunteer day
- Referral fee
- Flexible work schedule and great work-life balance
- Inclusive and upbeat work environment
- Cross-cultural atmosphere
- Company events and internal/external training opportunities
This is a hybrid role, requiring occasional in-office presence (Tuesday-Thursday). We offer 10 paid days off for U.S. holidays, health and wellness programs, and education reimbursement.
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