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Client Support Specialist

2 months ago

Melbourne, Florida, United States Florida Institute of Technology Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Support Specialist to join our team at the Florida Institute of Technology. As a key member of our client care team, you will be responsible for providing exceptional service to our students, instructors, and external customers.

Key Responsibilities
  • Client Communication: Warmly greet customers, answer phone calls, and refer customers to appropriate departments and personnel to ensure all customer requests are satisfied in a timely manner.
  • Financial Transactions: Conduct sales transactions, perform data entry, and process cash, credit card, and check payments for goods and services.
  • Inventory Management: Maintain electronic records of financial transactions, prepare and present reports on expenditures and revenue, and track sales and determine quantity levels of inventory line items based on frequency of demand/sales.
  • Customer Accounts: Maintain customer accounts and billing information, collect and process payments, and work closely with the FITA accounting department to identify inconsistencies and solutions.
  • Office Administration: Maintain the client lobby and lounge area, buy office supplies, lounge supplies, and other peripheral items using approved vendors, and serve as a LaserGrade test proctor when required.
Requirements
  • Education: High School Diploma; College Degree preferred but not required.
  • Communication Skills: Exceptional verbal communication skills and the ability to work in harmony with individuals of differing cultures and ethnic backgrounds.
  • Technical Skills: MS Office proficient.
  • Attitude: Positive can-do, team-player attitude and ability to work a flexible schedule including weekends, evenings, and holidays.
  • Experience: Customer Service background required; experience in retail sales and point of sale software preferred.
Equal Opportunity

The Florida Institute of Technology is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, sexual orientation, national origin, disability, genetic information, age, pregnancy, parenting status, veteran status, or retirement status in its activities and programs.