Desktop Support Specialist in Melbourne, Florida
3 weeks ago
Desktop Support Specialist Opportunity
Virtual Service Operations is seeking a highly motivated and career-driven individual to join our growing team as a Desktop Support Specialist in Melbourne, Florida.
This role involves providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer support, client center (tech bar) support, IT service management updates, and other client support duties needed to maintain workstation operations and customer satisfaction.
Responsibilities
- Provide workstation software break-fix support
- IMAC – PC install, moves, adds, and changes
- Image loads
- Asset recovery
- Asset tagging
- Printer support
- Client center (tech bar) support
- IT service management updates
- Other client support duties needed to maintain workstation operations and customer satisfaction
Depot Support Responsibilities
- Manage orderly storage of equipment within client build center (depot)
- Perform necessary tasks related to request fulfillment and device refreshes based on provided processes and tooling
- Receive returned equipment from end users and process as appropriate
Qualifications
- Previous working experience in desktop support is desired, however, training will be provided for all entry-level new hires
- Knowledge of PC imaging
- Experience with change management and incident management
- Experience with using tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wiper
Preferred Qualifications
- Certified Dell Technician
- Expertise in inventory control
Requirements
- Must be within driving distance of Melbourne, Florida and willing to work onsite
- Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
What is Important to Us
- You are an excellent communicator in writing and speaking
- You have the ability to work independently but also value teamwork
- Your problem-solving skills are excellent
- You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career
- You seek a community of virtue-centered co-workers and clients
What We Offer You
- As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates
- We provide ongoing learning and development opportunities to foster continuous growth
About VSO
- VSO is a hybrid cloud and managed services consulting firm
- Much of VSO's success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft, and others
- VSO leverages numerous other partner relationships so as to provide our customers with optimal support
- We take pride in taking care of our employees
- We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more
Salary Description
$17.00/hr - $25.00/hr
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