Access and Support Specialist

5 days ago

Melbourne, Florida, United States United Therapeutics Full time
About the Role

United Therapeutics is seeking a highly skilled Access and Support Specialist to join our team. As a key member of our organization, you will play a critical role in providing limited reimbursement support services to healthcare providers and patients, ensuring that they meet ongoing requirements for our Patient Assistance Program.

Key Responsibilities
  • Provide expert support to healthcare providers and patients, addressing prior authorization, appeal, and denial issues related to different payors.
  • Ensure all questions and calls are documented and responded to in a timely manner, utilizing our software and tools for coordination of patient assistance program support.
  • Collect and conduct benefits investigation information efficiently, communicating with healthcare providers, insurance plans, patients, and their authorized representatives as needed.
  • Effectively utilize our software and tools for reimbursement support, conducting assistance application completion verification and ensuring accurate reporting of calls and activities to management.
  • Ensure ASSIST operations follow established policies and procedures, reporting any instances of misconduct or non-compliance with UT policies and procedures.
  • Follow UT code of conduct, policies and procedures, standard operating procedures, and any other business rules applicable to ASSIST.
  • Provide information and data to management in a timely and complete manner, communicating and collaborating professionally with team members, Field Reimbursement Management Team, and clients.
  • Complete assigned training and education requirements, maintaining expertise and up-to-date knowledge of UT patient access and UT copay programs policies, procedures, business rules, related operations, and insurance requirements for UT products.
  • Complete special projects with limited oversight and supervision, and mentor new team members on an as-needed basis.
Requirements
  • H.S. Diploma or General Education Degree (GED)
  • 2+ years of experience in a customer service/reimbursement support environment and/or in a healthcare/life sciences related field
  • Experience working with insurance providers
  • Demonstrated excellence in customer service
  • Proficient in reimbursement support and insurance coverage
  • Ability to review available coverage information
  • Able to effectively handle questions pertaining to prior authorizations, denials, and appeals
  • Essential telephone and electronic communication skills
  • Demonstrated ability to work as a team member with a focus on exceeding customer/client expectations
  • Problem-solving skills
  • Able to handle challenges in a professional manner
  • Self-motivated and able to demonstrate initiative to work independently
  • Strong interpersonal communication, time-management, organization, and relationship-building skills
  • Able to work a flexible schedule if necessary
  • Proficiency with MS Office Suite and internet applications
Preferred Qualifications
  • Associates Degree
  • Specialty Medication benefit knowledge

At United Therapeutics, you'll realize quickly that it is not an ordinary place to work. When you join our company, you will learn, grow, contribute, have fun, and be challenged... all while making a difference in the lives of our patients.

Eligible employees may participate in the Company's comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits.

While United Therapeutics does not require vaccination for Covid-19 at this time, we strongly encourage all employees and visitors to remain up to date on vaccinations and boosters to protect one another from illness. Employees working in customer-facing roles must adhere and comply with customers' credentialing guidelines, which may require vaccination against Covid-19, the influenza virus, and other illnesses that could be harmful to healthcare staff and patients.

United Therapeutics Corporation is an Equal Opportunity/Affirmative Action Employer - EOE Minorities / Females / Protected Veterans / Individuals with Disabilities

  • Access and Support Professional

    3 weeks ago

    Melbourne, Florida, United States United Therapeutics Full time

    About the RoleWe are seeking a highly skilled Access and Support Specialist to join our team at United Therapeutics. As a key member of our organization, you will play a critical role in providing limited reimbursement support services to healthcare providers and patients.Key ResponsibilitiesProvide expert support to healthcare providers and patients,...

  • Access and Support Professional

    4 weeks ago

    Melbourne, Florida, United States United Therapeutics Full time

    We are a leading biotechnology company, United Therapeutics, dedicated to developing innovative treatments for patients with life-threatening diseases. As an Access and Support Specialist, you will play a critical role in our mission to improve the lives of those affected by these conditions.Key Responsibilities:Provide exceptional customer service to...

  • Access & Support Specialist - Patient Advocate

    4 weeks ago

    Melbourne, Florida, United States United Therapeutics Full time

    About the RoleUnited Therapeutics is seeking a highly skilled Access & Support Specialist to join our team. As a key member of our organization, you will play a critical role in providing exceptional support to healthcare providers and patients.Key ResponsibilitiesProvide limited reimbursement support services to healthcare providers and patients in...

  • Desktop Support Specialist

    6 days ago

    Melbourne, Florida, United States Desktop & Depot Support Full time

    Job Title: Desktop & Depot SupportWe are seeking a highly motivated and career-driven individual to join our team as a Desktop & Depot Support specialist in Melbourne, Florida.Job Summary:This role involves providing workstation software break-fix support, IMAC, image loads, asset recovery, and printer support. Additionally, you will be responsible for...

  • IT Support Specialist in Melbourne

    1 month ago

    Melbourne, Florida, United States Desktop & Depot Support Full time

    Job OverviewAre you ready to elevate your career in the IT sector? We are seeking dedicated individuals to explore an exciting opportunity in Melbourne, Florida.Position Summary:Our organization is in search of enthusiastic and career-oriented professionals to become part of our expanding team as Desktop & Depot Support Specialists. This role involves...

  • Patient Access Specialist I

    6 days ago

    Melbourne, Florida, United States Nemours Children's Health Full time

    Patient Access Specialist I Job DescriptionNemours Children's Health is seeking a highly skilled Patient Access Specialist I to join our team in Melbourne, Florida. As a key member of our Patient Financial Services department, you will play a critical role in ensuring seamless patient access to our healthcare services.Key Responsibilities:Provide exceptional...

  • Technical Support Specialist

    2 weeks ago

    Melbourne, Florida, United States Wärtsilä Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Customer Support teams at Wärtsilä Voyage. As a Technical Support Specialist, you will play a crucial role in providing technical support to internal and external customers during the installation, commissioning, and operation of our products.Key...

  • Technical Support Specialist

    3 weeks ago

    Melbourne, Florida, United States Wärtsilä Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Customer Support teams at Wärtsilä Voyage. As a Technical Support Specialist, you will play a crucial role in providing technical support to internal and external customers during the installation, commissioning, and operation of our products.Key...

  • Technical Support Specialist

    1 week ago

    Melbourne, Florida, United States Wärtsilä Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our Customer Support team at Wärtsilä. As a Technical Support Specialist, you will be responsible for providing technical support to internal and external customers during the installation, commissioning, and operation of our products throughout...

  • Technical Support Specialist

    4 days ago

    Melbourne, Florida, United States Wärtsilä Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our Customer Support teams at Wärtsilä Voyage. As a Technical Support Specialist, you will play a crucial role in providing technical support to internal and external customers during the installation, commissioning, and operation of our products.Key...

  • Education Support Specialist

    3 weeks ago

    Melbourne, Florida, United States Schools (Government) Full time

    Role OverviewAs an Education Support Specialist at Yubup Primary School, you will play a vital role in ensuring the delivery of high-quality support services to students, teachers, and parents. This position requires a high level of independence and accountability, with a focus on managing a range of functions under various conditions.Key...

  • IT Support Specialist in Melbourne

    1 month ago

    Melbourne, Florida, United States Desktop & Depot Support Full time

    Job OverviewAre you ready to elevate your career in the IT sector? We invite you to explore an exciting opportunity with us.Position Summary:We are seeking dedicated and ambitious individuals to fill the role of Desktop & Depot Support in Melbourne, Florida. This position is integral to our expanding partnership with a key client, where you will engage in...

  • Purchasing Support Specialist

    1 month ago

    Melbourne, Florida, United States Holiday Builders Full time

    Position OverviewThe Purchasing Support Specialist plays a crucial role in enhancing the organization's commitment to delivering exceptional quality, enduring value, and superior customer service. Under the guidance of the Central Purchasing/Systems Manager, this position is responsible for various administrative and clerical tasks that facilitate the daily...

  • Purchasing Support Specialist

    1 month ago

    Melbourne, Florida, United States Holiday Builders Full time

    Position Overview The Purchasing Support Specialist plays a crucial role in enhancing the organization's commitment to delivering exceptional quality, enduring value, and exemplary customer service. Under the guidance of the Central Purchasing/Systems Manager, this position involves a variety of administrative and clerical responsibilities that contribute to...

  • Education Support Specialist

    3 weeks ago

    Melbourne, Florida, United States Schools (Government) Full time

    Job SummaryWe are seeking a highly skilled and experienced Education Support Specialist to join our team at Schools (Government). This is a key role that requires a high level of autonomy and accountability, with a focus on providing professional support to our educational services.Key ResponsibilitiesProvide key support and advice to the leadership team and...

  • IT Support Specialist

    4 weeks ago

    Melbourne, Florida, United States BC Tech Pro Full time

    Job SummaryBC Tech Pro is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their technology-based products are functioning properly.Key ResponsibilitiesTechnical Support: Provide technical assistance and support to...

  • Administrative Support Specialist

    2 weeks ago

    Melbourne, Florida, United States Schools (Government) Full time

    Job DescriptionRole SummaryThe Administrative Support Specialist will provide high-level administrative support to the Principal class, Business Manager, and teaching staff. This role will involve managing work priorities, providing administrative support to external service providers, and maintaining the school's record system.Key ResponsibilitiesEnsure the...

  • Technical Support Specialist

    1 week ago

    Melbourne, Florida, United States Intrepidus Talent Solutions Full time

    Job Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at Intrepidus Talent Solutions. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, primarily made up of Emergency Management Agencies and Nuclear Plants throughout the...

  • Purchasing Support Specialist

    1 month ago

    Melbourne, Florida, United States Holiday Builders Full time

    Position Overview The Purchasing Support Specialist plays a crucial role in advancing the organization's commitment to delivering exceptional quality, enduring value, and exemplary customer service. Under the guidance of the Central Purchasing/Systems Manager, this position involves a range of administrative and clerical responsibilities that are vital to...

  • IT Support Specialist

    2 weeks ago

    Melbourne, Florida, United States BC Tech Pro Full time

    BC Tech Pro is seeking a skilled IT Help Desk professional to join our team. As an IT Help Desk specialist, you will be responsible for providing technical support to our clients, troubleshooting and repairing a variety of technology-based products, and performing other related tasks.Responsibilities:* Provide technical support to clients via phone, email,...