IT Support Services Specialist

1 day ago


Melbourne, Florida, United States Percepta Full time
About the Role

We are seeking a highly skilled and experienced IT Support Services Specialist to join our team at Percepta. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our customers, ensuring their IT needs are met with exceptional service and support.

Key Responsibilities
  • Provide tier 1 and 2 technical support to customers via phone, email, and in-person interactions.
  • Troubleshoot and resolve technical issues in a timely and efficient manner.
  • Document and track all technical support requests and issues in our ticketing system.
  • Collaborate with internal teams to resolve complex technical issues and provide solutions.
  • Stay up-to-date with the latest technology trends and advancements to ensure our customers receive the best possible support.
Requirements
  • Associate's degree or equivalent work experience in a related field.
  • CompTIA A+ certification preferred.
  • Minimum of 4 years of experience in a help desk or desktop support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • Competitive hourly rate of $25.60 per hour.
  • Annual Incentive Plan (AIP) with a 5% bonus.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Flexible spending account and health savings account.
  • 401(k) plan with company match.
  • Tuition reimbursement and professional development opportunities.
About Percepta

Percepta is a leading provider of contact center services, delivering exceptional customer experiences to our clients. Our values of culture, teamwork, respect, proactivity, career growth, diversity, and competitive compensation drive our organization and inspire our team members to excel in their roles.



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