Automotive Customer Service Specialist

2 weeks ago


Waldorf, Maryland, United States Ourisman Subaru Volkswagen of Waldorf Full time
Job Overview
Ourisman Subaru Volkswagen of Waldorf is looking for a dedicated full-time Automotive Customer Service Specialist to enhance our team.

The Customer Service Specialist will deliver outstanding service to clients by taking charge of their experience within the service department.

This role requires a strong background in customer service, with the ability to clearly articulate the services requested by customers and make suitable recommendations to enhance their overall experience.

Compensation and Benefits
This position offers a base salary plus commission. The benefits package includes medical, dental, vision, and life insurance, along with a 401k plan and paid leave as mandated by law.

Key Responsibilities
  • Promptly and courteously address all customer inquiries.
  • Welcome all clients in a professional and timely manner.
  • Efficiently manage customer needs and requests with professionalism.
  • Collaborate with the Service Department Staff to communicate any customer concerns or requests.
  • Clearly explain necessary services and repairs to clients.
  • Keep customers updated on progress, changes, and costs associated with their service.
  • Respond to customer calls and emails promptly.
  • Accurately input customer information into the system.
  • Work effectively with team members and dealership management.
  • Perform other duties as assigned.
Qualifications
  • High School Diploma or equivalent.
  • Exceptional customer service skills.
  • Minimum of 3 years of experience in customer service.
  • Experience in the automotive industry.
  • Strong written and verbal communication skills.
  • Ability to multitask and maintain organization.
  • Capability to work collaboratively in a team environment.
EEOC Statement

Ourisman Subaru Volkswagen of Waldorf is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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