Catering Operations Manager

1 week ago


Charlotte, North Carolina, United States Hilton Charlotte University Place Full time
Job Description

The Hilton Charlotte University Place is seeking a highly skilled Catering Manager to join our team. As a key member of our sales and service team, you will be responsible for driving revenue growth and delivering exceptional customer experiences for our clients.

Key Responsibilities:
  • Business Development: Identify and pursue new business opportunities to increase banquet food and beverage revenue, meeting room rental, and audiovisual income.
  • Customer Service: Provide exceptional service to clients, ensuring their needs are met and exceeded throughout the event planning process.
  • Event Coordination: Work closely with clients to understand their event requirements and preferences, and coordinate with hotel departments to ensure seamless execution.
  • Reporting and Analysis: Maintain accurate records and reports on sales performance, client interactions, and event outcomes.
  • Team Collaboration: Participate in regular sales meetings, business review meetings, and department staff meetings to stay informed and aligned with team goals.
Requirements:
  • Education: Four-year college degree in Hospitality, Business, or related field.
  • Experience: Prior hotel sales experience, preferably in catering or banquet sales.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in sales and customer service software.
About Us:

The Hilton Charlotte University Place is a lakeside hotel located in Charlotte, NC, offering a range of amenities and services to our guests. We are committed to delivering exceptional experiences and exceeding our clients' expectations.



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